Razer Inc - HIDClass - 6.2.9200.16547 | Razer Insider
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Razer Inc - HIDClass - 6.2.9200.16547

  • 9 July 2023
  • 32 replies
  • 13099 views

Userlevel 2

This update installed via Windows Update on 7/7/2023.  Ever since the update I’m getting a constant usb connecting/disconnecting sound and if I’m lucky the “unable to connect to USB” pops up long enough that I can click on it and lock it to a window so I’m not getting constantly pinged.  When I go through windows updates, there is no update for me to uninstall, when I search online there are no resources to download this separately and attempt another install.  The only thing I could find that helped temporarily is in device manage, under hidden devices there is a “Razer Device” which I uninstalled and restarted.  Which fixed the issue for a little bit until it came back about 2 hours ago and then mysteriously cleared up again.

Whats the deal with this driver; Why isn’t it showing up in windows updates?  Why is there no online documentation?  Why does the windows website not include this update?


32 Replies

Userlevel 1

For me the problem is that updating to this new driver broke my Synapse 3 connection to the keyboard and I can no longer change the keyboard colors or anything. As soon as I turn off Synapse my settings return to normal. Even if I reinstall Synapse it’ll work until I reboot and then it breaks again. Which is weird because the exact same driver is installed for my mouse and its working perfectly fine.

Just to clarify: Is this an issue mostly with Windows 11 (critical OS settings/driver operation) and Synapse 3’s ability to properly communicate with each other? 

Somewhat akin to an intersection without traffic lights / crossing guard. Everything is just crashing into each other causing turmoil & conflict. 

I recently spoke with a GameStop employee, regarding this fiasco, and his response / solution was to go back to Windows 10. Then his problems were solved. 

I would, however all of my Windows 10 licenses have been “upgrade” to Windows 11. So I’m unable to try that method. 

Userlevel 1

Just to clarify: Is this an issue mostly with Windows 11 (critical OS settings/driver operation) and Synapse 3’s ability to properly communicate with each other? 

Somewhat akin to an intersection without traffic lights / crossing guard. Everything is just crashing into each other causing turmoil & conflict. 

I recently spoke with a GameStop employee, regarding this fiasco, and his response / solution was to go back to Windows 10. Then his problems were solved. 

I would, however all of my Windows 10 licenses have been “upgrade” to Windows 11. So I’m unable to try that method. 

Your first problem is you talked to a Gamestop employee, This issue only happened with the newest update of Synapse 3 which means it’s a Synapse issue not a windows 11 issue. I’m currently running windows 11 on the Canary beta update and the features it’s providing me right now are astronomically better gaming performance than i’ve ever had on windows 10 or the live version of 11.

Just to clarify: Is this an issue mostly with Windows 11 (critical OS settings/driver operation) and Synapse 3’s ability to properly communicate with each other? 

Your first problem is you talked to a Gamestop employee, This issue only happened with the newest update of Synapse 3 which means it’s a Synapse issue not a windows 11 issue. I’m currently running windows 11 on the Canary beta update and the features it’s providing me right now are astronomically better gaming performance than i’ve ever had on windows 10 or the live version of 11.

 

Your first problem is that you bought a Razer (mine, as well), the second problem is that you assumed my problem was simply listening to the opinion/reasoning of a GameStop employee, yet I was only relaying information based upon that person’s particular situation. In the same manner that someone would tell me to be ever watchful of UFOs, out on Highway Marker 52. The employee experienced something and then relayed their experience. That doesn’t mean that I believe in UFOs just because I was the recipient of their ideas.

I, too, like to live dangerously and run beta versions, but not with Windows 11 updates/editions. You’re correct, Windows 11 has been the stablest it has ever been… Since Windows 7. I personally detest Windows 10 & 11 (W11 is just post William Birkin v10.5 “Pro”) and the integrated Ol’ Company Store. 

My initial suspect was a faulty/defective internal component. And yes, most likely the culprit could primarily be Synapse 3. But for Pete’s Sake… don’t blame Windows 11 (after it mutates like G-Virus for over 2 years). 

Allow me to reiterate: 

Is this is a problem regarding the software code (from Razer), being successfully interpreted, by Windows 11 (because W11 is our darling), and possibly some hardware failure to throw in the mix?

^ Now slice that cake any way you want it, and see which slice you get. It’s the same cake. All 3 ingredients are baked in. 

I had issues for a very long time after a windows update and the fix for me was to revert to 6.2.9200.16511 driver. 
I used Snappy driver installer to do that using the “worse match” filter.

Update 6.2.9200.16547 appeared after a firmware update that brought the polling rate to 8000Hz
Mouse Dock Pro and Basilisk V3 Pro firmware has been updated
In my case, the one to which the Mouse Dock Pro HID Keyboard Device is connected has the corresponding version.
I used wushowhide.diagcab to hide "Razer Inc - HIDClass - 6.2.9200.16547", but this Razer remains in the Windows Update window.
I think it will probably be updated, so I will leave this suicide note.

 

What seems to have fixed it for me was just turning off the mouse’s lighting.

 

 

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