Hi Razer support ;
after today windows auto update this driver , my razer viper 8k start cant working properly ! keep disconnect and cant detect device ! any solution for solve this ?
Question
Razer Inc - HIDClass - 6.2.9200.16547 - auto windows 11 update 2026
+1Uninstall the mouse (with the driver) from device manager - restart PC. Let the Synapse install driver by itself.
Uninstall the mouse (with the driver) from device manager - restart PC. Let the Synapse install driver by itself.
try already ! still not working ! that problem still here ! during play game will more serious keep repeat detect device on off on off detection !
i tried format my windows 11 and reinstall , i expect problem on windows 11 25H2 update make some driver crashing ! after reinstall still problem on that viper 8kz device , after that i unplug in to my old pc windows 10 with razer synapse 4 no issue that viper 8kz !
+1i tried format my windows 11 and reinstall , i expect problem on windows 11 25H2 update make some driver crashing ! after reinstall still problem on that viper 8kz device , after that i unplug in to my old pc windows 10 with razer synapse 4 no issue that viper 8kz !
Yeah… windows 11 is like a dice roll. You never know when and what will not work someday.
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