Razer Iskur Fabric XL Broken Baseplate

Hi retroRichElectricBlue734,

I’m here to help. If your Razer chair is having an issue, please allow me to gather the necessary information for documentation purposes. To proceed, kindly provide us with answers to the following questions for documentation purposes:

• What exactly happened?
• Was there any incident that occurred before the issue occurred?
• What activities were you doing before the issue occurred?
• Did someone use your gaming chair, whose height and weight are beyond the gaming chair’s capacity?

As part of the process, kindly send a video showing a clear vision of the issue for reporting purposes. Please upload it via YouTube, Dropbox, or Google Drive and set it to "Public" or “Anyone Who Has The Link” so we can access the file. Then share the link with me via PM. Also, as per the warranty policy, customers are responsible for assembling and disassembling the chair, which has a limited warranty and can only process part replacement if eligible. More information can be found here:

https://www.razer.com/legal/returns-refunds
https://www.razer.com/warranty

Please fill in the following details below:

Full name:
Email:
Mobile/Phone Number:

Street Address:
City:
State:
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Product Name: Razer Iskur XL
Product Code/Number:
Product serial number:

Place of Purchase: 
Date of purchase: 
Proof of purchase: 

Subscribed to Razer Care?: No

*Thread locked to curb the conversation to PMs.