Razer Iskur - Premium Gaming Chair

Question

Hello, In relation to Razer Iskur - Premium Gaming Chair with Integrated Lumbar Support (Desk Chair / Office Chair, Multi-layer Synthetic Leather, Foam Padding, Head Pad.   I have viewed your website and it states that ‘Chair Frame, mechanisms and armrests Up to 5 years’.    The problem is with the metal frame where the gas lift fit in.  The chair cannot be used and is dangerous and unsafe. Have tried to submit before but no reply. Rubbish support. Files will not load even though only 6KB. Worst support and website imaginable, absolute rubbish.

Razer.Aero · Answer

Hi The_Defective_Detective,Thanks for bringing your concern to our attention. I'm sorry to hear about the issues you've been experiencing with your Razer Iskur gaming chair. We take product quality and customer satisfaction very seriously, and I apologize for the frustration you've encountered with our customer support and website. I'd like to assure you that we are committed to resolving this issue for you. Please PM me the following details below and I will escalate your case to our support team for immediate assistance.Full Name:Email:Phone number:Country:Product Name:Product Code/Number:Product serial number:Place of Purchase: (seller's website or physical store address)Date of purchase:Proof of purchase:A short video showing the issue.Save the shareable files via any online drive account listed here. Thanks!*Thread locked to curb conversation to PM..

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