Hi Razer Support,
I purchased my Razer Iskur through Amazon in June 2022 and it has served me well over the years. Unfortunately, the chair has developed what appears to be a structural failure.
One of the welded joints on the chair has appeared to come apart, causing the seat to lean noticeably to the left side during normal use. The chair has never been modified, misused, or subject to anything beyond typical everyday use. Due to the failed weld, I no longer feel safe using it.
I understand that the chair is now out of warranty, and I fully appreciate that, however, because this appears to be a failure of the chairs structural frame rather than normal wear and tear, I was hoping someone from the Razer support team could review my case to see if there are any goodwill options or recommendations available.
I can provide my proof of purchase, serial number and photos of the failed weld if needed. I’ve always enjoyed using Razer products and would greatly appreciate any assistance or guidance you may be able to offer.
Thank you for your time.
