Razer Iskur XL - the chair drops by itself.

I am now having this same issue. The chair is just over a year old,but has a 3 year warrenty but i cant find anyplace to get help. Did you get your chair fixed?

Same problem right here…. My chair failling down slowly and automaticly. In a game lol, i need to reset the height three times….. Trying to contact support team to get a free replacement for the gas air cylinder. I never thought it could happen this with a razer item.

They did finally respond and sent me a new one, once i got in touch with somebody it went pretty smothly. I made this post and i was able to create a case at this link https://mysupport.razer.com/app/account/account_overview and had help a couple days later.

Hi. storyPalmLeaffront483 here.

Exactly the same. I contacted with the support team and they analyzed my case. They sent to me replacements for free. I assembled them and it was working perfectly.

I would like to rate it with a 10 out of 10 to the support team. 

Not all companies take charge of their products in this way. Just to say that they gained a loyal Razer consumer.

Regards

Oh, my goodness, and i thought i was the only one with this issue. When it for happened, I thought it was a defective part, i was able to get it replaced from Amazon, then it happened again and I've been in chair hell, having to adjust it constantly, even while playing. It has to be a design flaw.

It's happening again!
|I have already had one engine replacement.
Unfortunately, a few months have passed and the same thing happens again.
The warranty is about to expire and even if they replace it a second time, I'm not sure whether it will come back.