Buongiorno ho acquistato le cuffie da gaming Razer kaira x per ps5. Dopo 5/6 mesi di utilizzo normale si e rotto il supporto padiglione sinistro. Vorrei sapere come posso richiedere la sostituzione dell cuffie ancora in garanzia.
Vi ringrazio a attendo vostre istruzioni tramite Email
Distinti saluti
Buongiorno ho acquistato le cuffie da gaming Razer kaira x per ps5. Dopo 5/6 mesi di utilizzo normale si e rotto il supporto padiglione sinistro. Vorrei sapere come posso richiedere la sostituzione dell cuffie ancora in garanzia.
Vi ringrazio a attendo vostre istruzioni tramite Email
Distinti saluti
This translates as:
Good morning I purchased Razer kaira x gaming headset for ps5. After 5/6 months of normal use the left earcup mount broke. I would like to know how I can request a replacement for the headset still under warranty.
I thank you to await your instructions via Email
Best Regards
Hello Midway73,
I'm sorry to hear about what happened to your headset. May I ask if there were any incidents that occurred prior to the issue? For example, did you accidentally drop the headset or apply more force than usual when removing it? Were there any incidents where you may have pulled or tugged the headsets, causing them to stretch beyond their limit? Please send me a PM with your device number and proof of purchase for warranty validation. Save the shareable files via any online drive account listed here and let’s continue communicating in English to avoid misunderstandings. Thanks!
*Thread locked to curb the conversation to PMs.
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