razer kishi dpad not working

I had the same thing happen to me with not one, but two Razer Kishi V2 controllers. On both, the left d-pad button stopped working properly a few months in. Found out on Reddit that this is a common issue with these new controllers. They suggest taking it apart (something about the ribbon cable connection). But I shouldn’t need to do that. 

It’s really sad because I actually like this version. It looks and plays really nice (until it stops working, of course). 

Yo can we get an answer on this? Same thing happened to me. Dpad not working. I really thought I caught trust razer with there products. I bought my son the whole razer mouse keyboard set. Really hope it can be dependable.