Hello Razer Support Team,
I am writing again to request assistance with my Razer Kishi V1 Xbox Android controller. 🎮
I have followed all the conventional troubleshooting steps, including downloading the Razer Kishi app, giving the necessary permissions, and attempting to detect the device using the app, but unfortunately, my device is still not being detected by my phone.
I have already tried the following steps:
- Testing the controller on different devices (Honor 50 & Sony Xperia XA2 Ultra).
- Ensuring that my phone is running the latest version of Android.
- Enable possible authorizations from system’s configuration.
When the Kishi app is running, I press Y+B+Start and try to update the controller, but it just fakes it.
Despite all my efforts, the controller is still not being detected by my phone or even in your own app, making it unusable for most of my favorite games. The apparent firmware that the controller has still on 02.75 and even the “Razer Nexus App” did not detect the controller too. I would appreciate any assistance you can provide in resolving this issue!! 😥
Thank you for your time and attention!