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Razer kitty headset

  • June 19, 2021
  • 2 replies
  • 27 views
everytime i go on game it start disconnect. but if not playing game just discord or like watching video it doesnt. what can i do
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    2 Replies

    • AnipR15
    • Insider
    • June 19, 2021
    chicoritta
    everytime i go on game it start disconnect. but if not playing game just discord or like watching video it doesnt. what can i do
    Is it was a wireless headset, to be disconnected? if not, there must be some minor issue, like the audio output device was switched to the others audio output when running certain application
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    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • June 20, 2021
    Hi, @chicoritta! Was this working before? Were there any updates/changes done to your computer prior to the issue? Does this also happen without Synapse running in the background? For now, PM me the headset's serial number. I can use that to verify the model and look into more mode-specific solutions. Let's pick it up from there. *Thread locked to curb the conversation to PMs.
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