Turned on Zoom today and the Kiyo is blurry and won’t auto-focus. It won’t manually focus, either - changing the settings in Synapse won’t fix it. It’s not the lens - cleaned it...and it was working fine yesterday.
Firmware won’t update as it says I have to contact support...and then it says it’s out of warranty. Software is up-to-date.
Happy to share the S/N but overall not a great experience trying to troubleshoot this.
Hey,
Thank you for alerting us about this. Are you using a USB hub? Have you tried plugging it into a different USB port? If that didn’t work, then shoot me a PM along with your Razer Kiyo’s serial number so I can validate it in our database and look for other workarounds that we can try.
*Thread locked to curb conversation to PM.
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