When trying to run the firmware update, the program says to contact Razer Support, but when I try to contact Razer Support online, I’m told my Kiyo is no longer covered by the limited warranty. Fine, but I should still be able to update the product.
It looks like plenty of others have had this issue and have been individually helped on this forum, so hoping the same here.
Hi Pryide! Did you try connecting the Razer Kiyo to another USB port or computer? I suggest removing all Razer-related files from your PC by running the Razer Driver Clean-up tool: https://rzr.to/Tf53xj. Once done, please restart your PC, then reinstall the Razer Synapse 3 and its supplementary updates. Let me know if the firmware update commenced this time.
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