Razer Kiyo glitch -- disappointed that no warranty = no help | Razer Insider
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I have a Razer Kiyo (RZ19-0232) -- must be over a year old because the website denied me any support whatsoever. Scrolled and searched through pages of the forum threads, but didn't see my particular problem.



Kiyo has worked fine for a year. Now, periodically (and usually right before a meeting with an important client), I'll join a Zoom meeting and my Kiyo simply won't turn on. Clicking "start video" does nothing. I must crawl under my desk and unplug/replug the USB cable on my Mac to get it working again. As you might imagine, this is unsustainable.



Would dearly love for someone to point me to a firmware update or other fix before I have to toss this camera in the garbage and call it a loss.



Thanks in advance.
I know it's frustrating, and that's not the kind of experience I'd want you to have. Allow me to help you by sending me the serial number of your Kiyo via PM. I can use it to verify its model and look into firmware-related solutions. Let's continue from there.











*Thread locked to curb conversation to PMs.
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