Razer Kiyo made a noise and stopped working mid-use | Razer Insider
Question

Razer Kiyo made a noise and stopped working mid-use

  • 24 April 2023
  • 8 replies
  • 696 views
M

I’d been using my Kiyo without issue for a long time. One time I was in a video call and it made a weird grinding noise and then went totally out of focus. I tried unplugging it and plugging it back in, and it reported available to my computer again, but once I selected it the ring light came on at a kind of pulse-y half brightness and then it  disappears from the cameras list. I tried letting it sit unplugged for a week and the problem still persists. Tried multiple computers, ports, etc.

 

Normally my Razer accessories last forever. Is there anything I can do to get this functioning again?

8 Replies

HouseOnTheHill

Just had the same issue. It seemed to be the light ring and when i finally managed to turn it off ( by physically turning the bezel) the cam is working ( sans light). 

 

 

auggieboogie

My Razer Kiyo died in the exact same manner.

It pulses the light, rather it flickers fast, and is no longer functional.

Used with a Mac mini M2

Sad stuff.

That is the last Razer product I´ll buy for my part.

 

T

Mine died too exactly same way just couple of days ago.

 

Camera started making noise and light was pulsating or something.

 

After unplugging and plugging, there is no noise but light is still flickering / pulsating and camera is not working.

G

Is there a fix for this issue? Turning the bezel does not turn off the light in my case and the light flickers when I try to open it through the laptop’s camera app or Synapse app and turns off.

 

JustMrPresident

Same here. Was in a work call and it started making weird electrical or grinding noises. Plugged into my other Personal PC to update Firmware, no change after updating firmware. 

Same reaction on both computers, regardless of update and restarts. Cannot turn light ring off manually by turning bezel nor in Synapse as it disappears when it turns on and continues with the odd noises and flickering. 

 

L

Same here. Was in a work call and it started making weird electrical or grinding noises. Plugged into my other Personal PC to update Firmware, no change after updating firmware. 

Same reaction on both computers, regardless of update and restarts. Cannot turn light ring off manually by turning bezel nor in Synapse as it disappears when it turns on and continues with the odd noises and flickering. 

 

I’m having the exact same issue. Very frustrating that this happened a few weeks after the warranty expires. 

upGrullopulse653

It is so crazy to think that so many people have had the same issue over the last month. This happened to me last night on a conference call over zoom, the thing started making the whirring/grinding noise and then cut out. I had to unplug it in order to shut it up and haven’t tested it since. Won’t be buying from the brand again, I got it delivered on October 6th, 2021. Clearly a life expectancy of two years for ~$60 ain’t much, could’ve stuck with my bogus fisheye from some unknown brand.

NavyPurplehomebuzz808

I’m now on my second Kiyo. First one lasted a year and 2 months. Of course, right after the warranty ended, I got the dreaded flickering ring light, constant feedback noise, and then the webcam video feed goes out and the computer can no longer recognize the device. In May of this year, I decided to buy the same model as a replacement (mistake.) And here I am, 6 months later, and this one stared doing the same thing!!! Updating the firmware makes no difference. I don’t think there is a fix unfortunately and looks like I’m having to buy yet another webcam in 2 years time!!! If anyone has a fix, I’d love to know what to do. Are both of these devices now doomed for the e-waste pile? 

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