I’d been using my Kiyo without issue for a long time. One time I was in a video call and it made a weird grinding noise and then went totally out of focus. I tried unplugging it and plugging it back in, and it reported available to my computer again, but once I selected it the ring light came on at a kind of pulse-y half brightness and then it disappears from the cameras list. I tried letting it sit unplugged for a week and the problem still persists. Tried multiple computers, ports, etc. Normally my Razer accessories last forever. Is there anything I can do to get this functioning again?

Hi, had the same issue while in the middle of a meetingI fixed it, solution is the one provided by addde34zIf you want to get the whole story, read below analysis. I used flux and heated that U7 area only (the way addde34z did on both PCB faces)Now camera works fine (not sure how long for though)> I confirm issue is likely a weak solder point on the LED supply line> Requires full disassembly, soldering skills AND equipment> Please do not hammer anything as I could read above, will never make things work betterHope this helps below are more detailsAdding my 2 cents here so @Razer folks/others may come up with something : Symptoms are typical of a supply failure, in this case I assume with the LEDs ringAssumption is made because whenever not live, the camera is still properly discovered by the computerThis means is MCU (big black square in the middle) worked fine the whole time> I tried to look for burnt components, any trace of failure> Even unsoldered the LED dim wheel properly see if I could have the camera without LEDs Turns out the camera will always start with LEDs on anyway (1st time on)> Further trying to turn off the LEDs before video is turned on (for those used to PCB rework):On my PCB revision the LEDs are supplied as 2 "ribbons" placed in series, getting their supply from the U7 areaBut could not easily identify a single component I could remove/replace to test my theory Ended up here, and tried abovementioned which workedSince this is a hardware issue, solutions I can think of are : * The one from addde34z (I resolved it only heating U7 section, but given the PCB quality it might fail somewhere else again)* @Razer could provide a firmware update so people can completely turn off LEDs before the camera even startsIf my analysis is correct, it would at least allow us to use our cameras without LEDs@Razer, I must add: PCB assembly is really poor quality for such a pricey deviceI noticed a similar "saving" from your end on a USB cable that was making a brand new deathstalker fail after 2 months (remaining red)You better change strategies, margin increase won't compensate the customer loss due to such perceivable poor product quality

Razer Kiyo made a noise and stopped working mid-use

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Razer Kiyo made a noise and stopped working mid-use

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