Hi, as per the title I'm having issues with my Razer Kiyo, which I had bought only a few months ago. Essentially, during a Zoom call, the light suddenly started flickering and it has never been able to capture video ever since. Whenever I unplug and re-plug, it briefly shows up on Razer Synapse, but when I click on it, the app goes blank and freezes. Then when I restart Synapse, the Kiyo module is no longer there. Similarly, in Device Manager, it's detected at first but then goes hidden when I try to use it i.e. by opening the Camera app.



I've done a lot of browsing and haven't found much in the way of help, thus I decided to come here. I've tried all of the following, and none have worked:

-tried different USB ports

-uninstalled and reinstalled synapse, as well as the Kiyo webcam device + its drivers

-updated the webcam firmware

-checked and changed camera privacy settings

-updated Windows

-followed this video

-added EnableFrameServerMode dword via regedit and setting its value to 0

-validated all files



List goes on, essentially I've tried everything I could think of or could find online, and again, nothing has worked so far. Any help would be appreciated.