Okay, so, I bought my Razer Kiyo awhile ago. it has worked a total of one time. every time I try to open the “streaming” tab or just click on the actual camera itself in what I THINK is synapse 3, all my audio stutters and then it just goes back to my devices page.
I’ve made sure that I have all the up-to-date drivers on the Kiyo and my computer drivers themselves are updated as well. I have also tried basic trouble-shooting techniques such as; un-plugging and re-plugging it and turning my computer on and off again. Whatever I do to the camera/webcam, the ring light on it won’t turn on and I don’t know if there’s another light that’s supposed to turn on or not, but nothing on it turns on and I don’t know a way to work. I also can’t use it as a webcam, whenever I try to select it on an application; all my audio, input and output, stutters and then it just goes back to my “previous” webcam (even if there WASN’T a previous webcam).
My computer recognizes it as an audio device instead of a camera as well, so that MIGHT be the issue, but if it is, I also do not know how to correct it.
I came to Insider because it said that my warranty was expired on the help page as I just kind of gave up on it for a bit and sort of forgot it existed. So I have came here for any help that I can get, any help is appreciated!
Thank you in advance!
Signed, Someone who just wants to use their Webcam T^T