Razer Kiyo Pro keeps disconnecting | Razer Insider
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Question

Razer Kiyo Pro keeps disconnecting

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Moments after turning on OBS my Kiyo Pro freezes. OBS still runs but cannot find the camera.

 

To get my computer to find the camera

 

1: I have to unplug the camera from the computer.

2: Restart the computer.

3: Plug the camera back in.

4: Open Razer Synapse and reselect the Kiyo Pro.

5: Turn off Razer Synapse.

6: Load OBS

Moments later the camera freezes again.

 

I uninstalled razer synapse to see if the latest update was the problem. As the problem started after the April 15th update to the software. The problem still persists.

 

The only way to get the computer to recognize the camera is to unplug and plug back in after a computer reset. But after doing this the camera freezes when trying to stream.

 

Model No: RZ19-0364

P/No: RZ19-03640100

 

Please help as I have gone back to my old camera but my old camera isn’t 60p capable.

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2 Replies

RustbyteTIGERSEYE441

I have the same issue. Don’t even both trying to fix it, nothing I have found online works. I’m returning mine and going with a different brand because support is no help

Razer.sushi.boi

Hi guys!

 

Thanks for alerting us know about the intermittent connection you’re having. There’s a firmware update here. If that didn’t work then you can send me a PM along with the serial number of your Razer Kiyo Pro so we can check our resources for other workarounds.

 

*Thread locked to curb conversation to PM.

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