Hi there,
I purchased a Razer Kiyo Pro and it was running fine, smooth as butter until I recently upgraded the firmware to 1.05 as instructed to by Razer Synapse.
After the firmware update the camera now has a frequent microstutter and when testing on https://webcamtests.com/fps the site is stating that it is only running at 30 FPS
I have disabled HDR and tested in quite a few different software platforms (OBS, Discord, Synapse, Gamecaster, Xsplit, Windows 10 camera app) and they all show the same symptons when doing the circular head movement test, micro stuttering on movement.
I'm running a
AMD Ryzen 9 3900X Stock
RTX 3070
32gb DDR4 3600mhz
Samsung EVO Pro 240gb NVME drive
Tested in both use 3.0 and 2.0 USB ports, in both back and front slots.
Changing from PCIE Auto to Gen .3 and also Gen.4
Removing Razer Kiyo Pro, reinstalling using synapse
Reinstalling and letting windows update the driver
Testing the camera on my Streaming PC and has same symptons
Only thing I can think of is the firmware whilst addressing AF issues has either forced the camera into 30FPS and/or has caused some issue that is causing the microstutter.
Any help or direction would be greatly appreciated before I decide to RMA the camera.
Page 1 / 1
Have you already submitted a support ticket about this? If so, please send me your ticket number so I can review your case. If you still haven't done so, allow me to initiate an investigation instead by sending me the following via PM:
You can upload the log files on Google Driver and send me the sharable link. I'll be locking this thread now.
- Serial number of our device
- MSinfo logs
- Synapse logs
- A short video clip of the micro stutter(if possible)
You can upload the log files on Google Driver and send me the sharable link. I'll be locking this thread now.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.