Razer Kiyo Pro Microphone Not Detected | Razer Insider

Razer Kiyo Pro Microphone Not Detected

  • 21 August 2022
  • 3 replies
  • 212 views
K
Hi,

I was using zoom/GM/Webex and other virtual meeting platform using the webcam mic and so far using it, it was fine. But these 2 weeks, i realized, microphone was not detected. Why?

Below is my zoom setting currently and it does not detect any micrphone



and the Razer Kiyo Pro is front of me.

Its also on latest firmware.
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3 Replies

K
there is no microphone??????? This is what???






This is from specification


Razer.Zionzedd
Userlevel 6
@kyrioskova Try to reinstall the webcam's driver in the device manager. Then go to sound settings, then the recording tab, check which device is set as your default mic and if there are any devices that are disabled. Make sure both the Synapse application and Windows OS are up to date as well.

You can also get the firmware updater here. If you're still experiencing the same issue, PM me the serial number of your device so I can validate its model and look for other steps to help you address the mic issue of your webcam.
K
Razer.Zionzedd
@kyrioskova Try to reinstall the webcam's driver in the device manager. Then go to sound settings, then the recording tab, check which device is set as your default mic and if there are any devices that are disabled. Make sure both the Synapse application and Windows OS are up to date as well.

You can also get the firmware updater here. If you're still experiencing the same issue, PM me the serial number of your device so I can validate its model and look for other steps to help you address the mic issue of your webcam.

Thanks for reply. After i reset and reinstall all driver and reinstall razer synapsed.. still not working. until i swap different usb port. and it working again. Strange. Both are usb 3.0. Im using win11.
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