Hi everyone,
I'm experiencing an extremely frustrating issue with my Razer Kiyo Pro (RZ19-0364), and I'm hoping someone from the Razer support or engineering team can help.
I'm using Windows 11 Pro N with Razer Synapse 3.
The problem:
Whenever I try to enable the camera preview in Synapse, the camera's white LED turns on for a split second, immediately turns off, and Synapse displays:
"Camera is currently in use by another application."
The problem is that no other application is actually using the camera.
The camera works in OBS Studio and Discord, but Synapse Preview fails approximately 90% of the time. Occasionally, it starts working randomly, without me changing anything.
What I've already tried:
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Different USB cables and ports, including USB 10 Gbps.
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Closing every application that could access the camera.
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Restarting Windows and Synapse multiple times.
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Removing inactive camera entries in Device Manager.
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Restarting the camera through PnPUtil.
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Checking camera permissions and Windows Camera Frame Server services.
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Checking Media Feature Pack on Windows 11 Pro N.
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Reviewing Windows camera event logs, which did not reveal an obvious failure.
Nothing has provided a permanent fix.
The biggest issue is that Synapse locks the HDR and Field of View controls whenever Preview fails.
I need to configure my camera with:
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HDR: OFF
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FOV: WIDE (103°)
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1920×1080 at 60 FPS
Sometimes the camera resets to HDR enabled and a narrower FOV, making my streaming setup unusable at the settings I need.
My questions for Razer:
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Is this a known Synapse 3 or Kiyo Pro firmware issue?
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Is there a confirmed fix for this preview initialization failure?
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Can HDR and FOV be changed and saved without enabling Preview?
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Can a Razer representative escalate this issue to the engineering team?
I've already spent considerable time troubleshooting this and would really appreciate a technical solution rather than another recommendation to change USB ports or restart the PC.
Thanks in advance!