Razer Kiyo Stopped working after turn ring light on

I couldn’t claim and get it replaced. They said they’re out of stock.
So, I took it back and try this and it works!

I am having the same issue so glad to hear I am not alone. On the plus side, I have been looking for an excuse to move all my hardware to Logitech. Thanks Razer 👌

bye RAZER hello logitech!

Agree with this whole thread. Very disappointed. Exact same issue 6 months after warranty expired. Went back and forth with them for over a week (including spending an hour on the phone with them), only for them to tell me it was out of warranty (which I already knew and stated as much when I first called) and offer me 10$ off my next purchase if I subscribed to their newsletter. Absurd. Have been a loyal customer for several years and have multiple Razer products.

So my Razor Kyro Camera which I have had for over a year and really like started doing the same thing...Flicking, buzzing, etc. Did updates nothing. So, I followed the instructions from GuppieGreenzoneaero241’ however I don't have a soldering gun, so I simply firmly pushed the F1 transistor on both sides and the middle. Pretty skeptical that it would not work, I put it back together and what, so you know, it lit up like a charm and is working normally. 

I do agree that a web camera should last more than a year and I was 2 steps in going to a Logitech, but I like the light ring on this camera and have overall been pleased.  So we see how long it last from here. Hope this helps someone. 

I went through the same issue. Bad experiences with Razer products so for.

I'm having the same problem and it is absolutely frustrating. Went into a client meeting only to find the camera stopped working but the ring around it remained on. Felt like an idiot. I tried uninstalling the driver and razer synapse but nothing helped. 

And this one is just over a year old...

Just updating this thread, bought the camera in 2021, after almost daily use when working at home, now almost daily it just stopped working. Flashing and my is switching to different camera’s. I’ve been only using Mac OS and it worked perfectly until today.

Luckily found this post and the description to bridge the F1, the camera lives again! 

For all of the people coming from google, don’t be afraid to open the camera and get out you solder iron, the camera is broken but can be fixed!

Same thing happened to me a day ago. I was in a video conference when it just stop working. The light that signals the camera is on started flickering and the buzzing sound start coming from the camera.

I’ve tried many times to make it work again but it just comes to that flickering and buzzing state.

I tried registering the Product in RazerID but the Product No is not even valid with their expected length missing a whole section of the Product No required.

It’s has been so frustrated to get a hold of any Support or Warranty claim.

It’s crazy to think that Razer is selling this hardware defective devices and not making good for them when people claim remuneration. 

No wonder why they have heavily discounted their WebCams right now: https://www.razer.com/store/content-creation

I was about to purchase another one given the price, but I was lucky to stumble upon this thread before buying a defective device that Razer won’t even stand by nor support.

This just started happening to me, I owned it for less than year for streaming, probably used 20 times maybe. This will sadly be my last razer product, we tried the solution to short the circuit but it didn't work. It is sadly a hardware issue and appears to be a very common issue. BUYER BEWARE. 

This is bonkers, Razer.
So many people reporting the exact same issue?

This is a manufacturing fault surely?

Flashing ring-light, electric hissing sound!
Fix seems to be to remove the ring light and short an element in the device!

This is insane.
Can someone from RAZER comment on the Kiyo issues please.

This just happened to me in the middle of an interview :(

The link to fixing the hardware issue doesn’t work anymore either

Same issu here, and as @geocarGreenLizard137 say the link in the tread about F1circuit on thingiverse is dead :(

I check on google,and found some information and this image of the F1 circuit : https://cdn.thingiverse.com/assets/93/81/4d/49/e9/featured_preview_371341cd-fe12-46f8-bee0-fa0bd9460e24.jpeg

But the case in thingiverse to repar if not available anymore :’( 

Hi there, where can I find the step 5 image?

Hi razer support! I have the same issue as this user described. Is it problem solved? Can you help me pls

I found the F1 image here:
https://cdn.thingiverse.com/assets/93/81/4d/49/e9/featured_preview_371341cd-fe12-46f8-bee0-fa0bd9460e24.jpeg

However, if this link goes bad eventually, note that all the circuits are labeled on the camera’s board. It says “F1” and its… if you put the wiring harness at the bottom, the F1 is on the bottom right.

Maaan, got the same problem, tried the solution and it really works. Thanks a lot!

i went out to hobby lobby got a wood burning solder gun and with no flux i fixed the f1 circuit with a glob of solder. Thanks  SOOO much to this thread i only spend 5 bucks and 5 mins of my life fixing it.  

OK, just happened to my Kiyo in the middle of a meeting…

Will try the disassemble and poke, though the thingyverse instructions appear to have been taken down. :(

Found an alternative video of the fix: 

Razer, you clearly screwed up on this one. I am just yet another customer shorting the F1 circuit

This is planned obsolescence by Razer. In almost every case I’ve read, the Kiyo lasts barely a year, and its lifespan depends heavily on how often you use the ring light—the more you use it, the shorter it lasts.

The clear solution is to short-circuit F1 as shown in this image:
https://cdn.thingiverse.com/assets/93/81/4d/49/e9/featured_preview_371341cd-fe12-46f8-bee0-fa0bd9460e24.jpeg

Thanks everyone to help us solve this issue, specially @GuppieGreenzoneaero241 

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Same here, wild. Only 5 months for me. I guess i needed a better cam anyways but sheesh.

Posting to confirm that the following instructions fixed the webcam for me in just a few minutes, using only a small electronics screwdriver (NO SOLDERING IRON):
 

1. Remove the ring light white diffuser plastic part (simply using your nails)
2. Unscrew the 5 black small screws on the LED frame
3. The webcam frame comes apart - now remove 3 more black screws so the metallic backplate covering the circuit boards comes off (it’s a bit tricky because the wires get in the way)
4. With the exposed circuit board, find the part near the wires labeled “F1” next to it. Mine also had letter “H” written on top of it. 
5. Using the screwdriver, push the part from the top and then all sides using moderate force - almost as if trying to make it move, even though it doesn’t really budge. 

You can now plug the webcam USB back in (because we didn’t detach any of the electronics, we just disassembled the plastic frame) and start Razer Synapse, and the software should recognize the webcam again. Mine worked on the first try. You can now unplug the USB and reassemble the webcam. 

Hope this helps someone and saves money (atleast for a while) by not having to buy a new webcam. 

My light isn’t working, but the camera will turn on and off. Should I still try to do this to get the light working again just to confirm? Thread has been a goat since trying to ask Razor for support has been ineffective/unhelpful :c