Dear Razer Support,I’ve been using the Razer Kiyo without any issues since I bought it on January 20, 2024 (via Amazon). However, today (May 9, 2025), around 10PM, the camera suddenly stopped working mid-call, and I can’t seem to fix it.Here’s what happened:I was on a Messenger video call on my PC, using the Razer Kiyo as the camera and headphones for audio. Everything was working fine - my friends could see me. Then, during the call, the camera feed shut off and hasn't worked since, although the LED ring stayed on. I tried adjusting the camera ring (like changing the brightness), but the light didn’t adjust at all.I tried disconnecting/reconnecting it - when I reconnect it, I now hear a soft click coming from the camera, and the ring light turns on, but the camera doesn't show up. Now I open the Camera app and it says for a second “can’t start your camera” and then immediately after “we can’t find your camera”.When I opened Razer Synapse and clicked on the Kiyo, for a split second it says: "Your camera is being used by another application", and then it disappears. Now, a few minutes later, I can’t even find “Kiyo” in Razer Synapse.I’ve tried the camera on other PC, and the exact same thing happens.I also used PowerShell and Task Manager to check for apps using the camera — nothing obvious running.The camera ring remains lit unless I unplug it, looks like some other application is using it...but it’s not.Is there any way to fix it? Any help would be much appreciated.

same here. Both Windows and linux. Around late April.Exactly same error.No solution yet.

Razer Kiyo suddenly stopped working - camera ring stays on, no image

[MONTHLY SILVER] January 2026 30,000 Silver Drawing

3 days ago

Already have an account? Login

LOG IN

LOG IN

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Shop

Explore

Support

Company

FOR GAMERS. BY GAMERS.™

FOR GAMERS. BY GAMERS.™