Dear Razer Support,

I’ve been using the Razer Kiyo without any issues since I bought it on January 20, 2024 (via Amazon). However, today (May 9, 2025), around 10PM, the camera suddenly stopped working mid-call, and I can’t seem to fix it.

Here’s what happened:

I was on a Messenger video call on my PC, using the Razer Kiyo as the camera and headphones for audio. Everything was working fine - my friends could see me. Then, during the call, the camera feed shut off and hasn't worked since, although the LED ring stayed on. I tried adjusting the camera ring (like changing the brightness), but the light didn’t adjust at all.

I tried disconnecting/reconnecting it - when I reconnect it, I now hear a soft click coming from the camera, and the ring light turns on, but the camera doesn't show up. 

Now I open the Camera app and it says for a second “can’t start your camera” and then immediately after “we can’t find your camera”.

When I opened Razer Synapse and clicked on the Kiyo, for a split second it says: "Your camera is being used by another application", and then it disappears. Now, a few minutes later, I can’t even find “Kiyo” in Razer Synapse.

I’ve tried the camera on other PC, and the exact same thing happens.

I also used PowerShell and Task Manager to check for apps using the camera — nothing obvious running.

The camera ring remains lit unless I unplug it, looks like some other application is using it...but it’s not.

Is there any way to fix it? Any help would be much appreciated.