Hi Razer Support,
I recently bought my Kiyo V2 X and installed it into my computer but it’s currently locked to 1080p 30FPS in Razer Synapse. I wanted to get the advertised 1440p 60FPS so I looked around and saw there was a firmware update. I clicked the button leading to the updater. However, it just leads to this website: https://mysupport.razer.com/app/answers/detail/a_id/20613. It just shows an error 401 saying that I’m unauthorized for the updater. Is this fixable on razer’s end or is it something on my end? I’ve also included some pictures for reference. Thanks for your help.
