Dear Razer Support Team,
I am contacting you regarding an issue with my Razer Kiyo V2 X webcam S/N: 632538K01400832. The camera has suddenly stopped functioning properly on both Windows, I have tested in 3 different computers with Synapse and Windows camera app. The firmware is updated to the latest version, and no changes have been made to my computer setup prior to this issue.
The camera is detected in the system and appears in applications, but when selected, it fails to display any image and it shows a gray screen. I have tested it on multiple USB ports and different computers, but the issue persists. I have also reinstalled Razer Synapse, checked privacy settings, and ensured no conflicting applications are running, to no avail.
Could you please assist in diagnosing this issue or provide guidance on next steps? I can provide any additional details or logs required. The Camera has been used less than a year (its on warranty).
Thank you for your support.
Best regards,
BGC.