Razer Kiyo X powers on but after a few seconds it turns off | Razer Insider
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Razer Kiyo X powers on but after a few seconds it turns off

  • November 8, 2025
  • 4 replies
  • 84 views
T

I bought a Razer Kiyo X webcam in 2023. It always worked perfectly, but for the past week it has been making a clicking sound and turning off or disconnecting. Nothing has worked, not even reinstalling Windows, reinstalling or updating the driver, or reinstalling the Synapse software. I reinstalled Windows 11 because I thought it was some kind of update problem or something similar, but nothing changed. What's more, I tried it on laptops with Windows 10 and the problem is the same: the camera activates for a few seconds and then makes a clicking sound and disconnects. I tried changing the settings from 50 to 60 Hz, but nothing changed. I see many people with the same problem and I haven't been able to find a possible solution. Furthermore, Razer has not commented on the matter. I would hate to think that this is PLANNED OBSOLESCENCE, it would be very unfortunate.

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4 Replies

Q

I am also having same issue the moment i updated to Synapses 4. 

F

Same happen to me, i been looking to fix my Razer Kiyo X clicking sound and keep disconnect after a few sec. until now nothing in webs can help me.

Q

I reached out to Razer support and the only thing they hit me back with was, ‘It’s out of warranty, so we can’t help.’ Seriously? It feels like they’re just phasing the thing out and nudging everyone to buy a new one. Classic tech-obsolescence boss fight, and of course the user loses

Razer.ScarletRouge

Hey guys!

Thank you for sharing your concern here. I understand that you are having a disconnection issues with your Razer Kiyo. Could you please confirm via PM if the issue occur with or without Razer Synapse running in the background?

Also, please send me a PM together with your device's serial number and proof of purchase/receipt in PDF format so I can check its warranty details for a possible warranty claim. You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". Thank you!



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