razer kraken 7.1 v2 can't hear voice chat or speak with the mic in any game | Razer Insider
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razer kraken 7.1 v2 can't hear voice chat or speak with the mic in any game

J
so the game sound is perfect, everything is installed and i have the headphones set up as default communication devices but for some reason i get NO voice chat in overwatch or RainbowSix siege - they also cant hear me. tried reinstalling synapse/drivers and everything seems to be updated. this is a new system but the audio drivers seem to be up to date so im really not sure that the hell is going on. any help would be greatly appreciated
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6 Replies

J
  • jester3k
  • Author
  • 3 replies
  • June 8, 2019
btw tried reinstalling both synapse and chroma the issue persists the analog razer electra headphones i have do not have the same issue but i really want to use my krakens on this setup
R
  • Razer.RedPanda
  • Guardian of the Forest
  • 2054 replies
  • June 9, 2019
Hi there! Does this issue also happen to other applications like Skype? Please share a screenshot of your audio input settings so we can take a closer look.
J
  • jester3k
  • Author
  • 3 replies
  • June 10, 2019
Razer.RedPanda
Hi there! Does this issue also happen to other applications like Skype? Please share a screenshot of your audio input settings so we can take a closer look.
i ended up uninstalling and reinstalling synapse about 6 times, tried the tournament drivers as well,then synapse 2 stopped working and i uninstalled it but now it finally recognizes the mic and i can hear voice chat.
R
  • Razer.RedPanda
  • Guardian of the Forest
  • 2054 replies
  • June 10, 2019
Thanks for the update. Good to know that the mic now works. Let's get your Synapse 2 issue sorted out. Just to clarify, do you currently have Synapse 2 installed?
J
  • jester3k
  • Author
  • 3 replies
  • June 13, 2019
Razer.RedPanda
Thanks for the update. Good to know that the mic now works. Let's get your Synapse 2 issue sorted out. Just to clarify, do you currently have Synapse 2 installed?
i managed to fix that too, uninstalled it again, cleared everything and then after reinstallation it was back to normal. thank you for the help!
R
  • Razer.RedPanda
  • Guardian of the Forest
  • 2054 replies
  • June 15, 2019
Thanks for the update. Let me know if you need help with anything else.
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