Razer Kraken 7.1 V2 not eligible for 7.1 Suround Sound. Why? | Razer Insider
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Hey community, I don’t have the retail box of my Kraken 7.1 V2’s any longer so cannot easily provide the activation code to the surround sound software. However, using the link below you can get the code by providing the serial number of your headset, which I did and it says my headset is not eligible for 7.1 surround sound?! How? It’s in the name of the headset XD
https://mysupport.razer.com/app/self-help/surround-sound/index
 

Error: “Your Razer device is not eligible to receive a 7.1 Surround Sound activation code. Please refer to 7.1 Surround Sound System For Gaming Headset for eligible products.”

 

So I assume there's no way for me to get the surround sound feature to work on this headset? Any help is appreciated, thank you.

The Razer Kraken 7.1 V2 headset uses Synapse 2 for its audio enhancements and settings. You can check its master guide for more information on how to set up your device. Feel free to PM me anytime should you need further assistance.

 

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