Razer Kraken 7.1 V2 - Razer Synapse Mixer Not Working/Showing | Razer Insider

Razer Kraken 7.1 V2 - Razer Synapse Mixer Not Working/Showing

T
Hello,

I've noticed my Razer Synapse Mixer is not showing any applications and I am unable to enable/disable surround sound to stereo anymore.

Things I've Tried:

  • Removed ALL Razer files/drivers from PC.
  • Re-downloaded and reinstalled Razer Synapse.
  • Replugged Razer Headset multiple times.
  • Restarted PC multiple times.
  • Uninstalled Razer Headset from Device Manager.
  • Tried ALL USB ports on PC.

Windows 10 Pro 1909
Razer Synapse 2.21
All Windows/Drivers Up to date.

Any help would be appreciated.
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5 Replies

T
UPDATE: I've got Mixer working finally. Turns out uninstalling Razer Synapse wasn't enough. You also need to use Bulk Crap Uninstaller and remove ALL the leftover registry/files leftover in order for the fresh install. This fixed Mixer not working and now it shows all applications using sound.
I
For how long did it work? Have done this on multiple occasions and only works for the time the PC is on. After a cycle it goes back to normal. Normal being that it doesn't work.
T
At the moment it’s working even after a shutdown. I’ll update if it breaks. But I’ve already ordered a new headset anyways. Razer has served me well for years. It’s time to part ways.
Z
Can you make a step-by-step for me ? I tried unistalling it with the Bulk but it didn't work
T

  • Install Bulk Crap Uninstaller. (BCU)
  • Select Razer Synapse and uninstall using BCU. When it finishes, it will ask if you would like to search for remaining leftover files. Let it search for the files.
  • Remove all the files it found.
  • Reinstall Razer Synapse.

  • Profit.
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