I have the Razer Kraken Gaming headset and the mute switch has worked for the past 7 months on my PC, but recently it stopped working. Even if I turn the mute switch on, my mic still connects the sound. I normally use it for gaming and discord on my PC, so I tested the mute switch on my Mac and it worked. For some reason it doesn't work on my PC.
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Were there any updates applied to your system before the issue? Are you using the 3.5mm audio jack alone or with the audio extension cable? I'd like to take a closer look by sending me the serial number of your headset via PM. That way, I can also look into possible solutions. Let's go from there.
*Thread locked to curb conversation to PMs.
*Thread locked to curb conversation to PMs.
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