Hi, I’m hoping someone can help me figure out what to do here. I’ve had my Razer Krakens for a while, and they’ve always been treated pretty gently. Earlier today I set them down on my chair for literally a moment, and when I came back the headband had completely separated from one side of the headphones. There was no drop, no pressure, nothing that should’ve caused that kind of break.
I’m confused because it feels like it happened for absolutely no reason, and now the headset is basically unusable.
The problem is that I lost the original receipt a long time ago. Is there any way to get the warranty honored without it? Maybe through the serial number or product registration? I’m not sure what my options are, so any guidance would be appreciated.
Thanks in advance to anyone who can point me in the right direction.
P.S. : the headphones still work, but obviously the headband is detached. It also seems that the glue connecting them may of went bad causing it to disconnect?
