Razer Kraken Kitty Bt Edition not showing in synapse 3 | Razer Insider
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Hello,



I got this headset for christmas and i wanted to connect it in synapse so i can change the leds colors. I registered it as a new device in Razer ID, and it found it, however, it doesn't show up in Synapse 3, even tho i updated the firmware on the mobile app. Do you guys know why ?



Thanks by advance ❤
Exodia_Tw
Hello,



I got this headset for christmas and i wanted to connect it in synapse so i can change the leds colors. I registered it as a new device in Razer ID, and it found it, however, it doesn't show up in Synapse 3, even tho i updated the firmware on the mobile app. Do you guys know why ?



Thanks by advance ❤️




Please perform the following steps below and see if it helps:



  • Uninstall Synapse 3 from Windows Settings > Apps & Features.

  • Download and unzip the Troubleshooting Tool: https://rzr.to/P4gykm.

  • Find "Device Detection Troubleshoot Tool" with the "Application" file type.

  • Right-click the file and click "Run as Administrator".

  • Follow the on-screen instructions.



I’ll be locking this thread now. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.
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