As the title reads, mostly under specific circumstances, my headset will make a ‘’popping’’ sound, disconnect then connect again. This thing happens in loop if it happens. I’ve realized it happens mostly when I launch Fortnite. I also experienced it aat random times. I’ve tried every solution that the threads read. Literally shutting down Synapse fixes everything, but then the stock settings for the headset are awful. I use a custom equalizer and that’s the only thing I use synapse for really.
Turning off the software fixes it all but then my audio is really awful. Any kind of help is appreciated.
Question
Razer Kraken Kitty Edition Disconnects After Making a ''Pop'' sound
I am having this problem as well and none of the troubleshooting steps on the website have fixed it.
It happens more frequently when doing things like joining a discord call or booting certain games.
It also is increasing in frequency over the past month or two, and now it disconnects/reconnects repeatedly for a few minutes, then seems stable for a while. Then it will happen again. It started a couple months after warranty ran out, so I cannot get help through the customer service either.
1 person likes this
Hia!
I had a really similar problem where my headset would frequently disconnect and reconnect when I had my audio too loud.
Sparklewolfie wrote:
It also is increasing in frequency over the past month or two, and now it disconnects/reconnects repeatedly for a few minutes, then seems stable for a while.
I also had this problem!
The first step is that I’d make sure all your drivers are updated: Windows, Synapse, AMD/Nvidia (whatever you have). That should solidify the ‘stability’.
Now to stop my issues entirely, what I did was reduce the RGB brightness levels VIA Synapse to around 60-70%, entirely dependent on the power of your power supply.
For example, I have a 750w power supply and I’ve set my RGB brightness to 70%. My headset still glows bright- and it completely stopped all disconnecting and reconnecting problems I was experiencing.
You can play around with different levels of RGB brightness but in general, lowering a little bit doesn’t make too much difference visually!
I’m sorry if this ends up not working for you two- I’d possibly check on a different device if possible (to make sure its not just the software’s fault).
Unfortunately none of those steps helped me. I turned off RGB entirely, updated everything, and it still disconnects with a popping sound regularly.
Reply
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.