Razer Kraken Kitty (Hello Kitty Ed) - not working | Razer Insider

Razer Kraken Kitty (Hello Kitty Ed) - not working

  • 15 May 2024
  • 1 reply

Hi all,

my daughters Kraken Kitty edition has an issue. It doesn’t charge and cannot be turned on anymore.

We had this issue some months ago already and after like 2 days having the headset sit somewhere not being used, it started working again. Now we have the same issue again.

I already contacted Razer Support via a case, but they tell me I have to go to the retailer I bought it from. Unfortunately, this retailed is bankrupt meanwhile - so no chance of me going there. Razers answer to that was simply ‘sorry, we cannot do anything else for you’. This is a bummer as my daughter really liked the headset.

I have checked the forum and it seems more people have similar issues. Like these posts:




Sounds a bit like a potential technical flaw. Any advise on how to fix it? As Razer doesn’t help me I am all in for fixing it myself - if possible at all.


1 Reply

Actually, I couldn’t wait… so I started to open the headset. After unplugging and replugging the battery it started working again. So I assume it is some kind of software issue. For not the headset seems to be fine. Let’s see for how long.