Razer Kraken Mercury problem

Just bought a brand new headset

tried to sign in to the 7.1 surround app

But I keep getting the message "No authentication Found" over and over

I saw other people with the same problem and all they did is just uninstall, restart the PC, reinstall

I did it a few times and It didn't work.

however I downloaded it in another PC and it works fine, but I need it to my main pc.

I do remember at the first time installing it said something about temp folder space, I cleaned the temp folder and continue downloading and it never came back.

I did download the app a few times but it still didn't work.

tried to login via FB, Twitch, Google, New account I just made.

Nothing seems to be working!!!!!!!



Please help me!