Razer Kraken microphone doesn't work for Windows 10

I just bought the new Razer Kraken quartz last week, but the microphone doesn't work. The output works well. When I plug in the jack line in the front of my desktop, it shows full volume but actually cannot detect sound from the microphone. When I plug in the jack line in the back of my desktop, there is no volume, and also the microphone doesn't work. Really need help!