Razer Kraken Ultimate Connection Issue | Razer Insider
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Razer Kraken Ultimate Connection Issue

  • December 9, 2020
  • 5 replies
  • 45 views
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I have had a Razer Kraken Ultimate headset for a while (the one with a USB, and THX Spatial Audio). Recently it has been disconnecting and reconnecting randomly. For a second I thought it was an usb glitch. Now it's getting on my nerves because its happening quite often. I decided to uninstall and reinstall Synapes 3, didn't work. So I went into the headset properties and rollback on it (downgrade the driver) because I thought it had issues with a new driver update, currently still not working. Now I can't reupdate the drivers since Synapes doesn't recognize it. It will switch to Oculus (could be any other) headset's audio, so I disabled that. Now it switches to THX Spatial Audio (Synapes) which I can't hear anything. When it does this it's still getting power, since chroma is still lit up. Anyone having this issue and is there a way to fix this?

Is anyone else having the same issue, or had

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5 Replies

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  • Ok_Google
  • December 23, 2020
I had the same problem as you, my headset would pop, disconnect, reconnect, and so on. Upon closer examination of my headset, I found a singular hair lodged in the rubber part that connects the wire and headset. When I removed it, the headset worked like normal again.
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I have the same problem it keeps disconnect and reconnect and makes my game lag so damn hard
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I am having the same issue, sent in for support hoping to get a new product. My headset is Kraken Kitty Edition.
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  • abhiwasabi
  • January 13, 2021
are there any other headphones I can get that are better than the Razer Kraken Ultimate which are at a good price?
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  • Rages1337
  • January 30, 2021
Same issue here, I just got a replacement as well two months ago, and I started getting the issue again. My first pair lasted six months, and this one only lasted two. I'm not sure what is going on.
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