Hi.
Recently mi Kraken Ultimate headsets are “poping” and disconnecting and connecting every 10 minutes more or less, the microphone gets muted alone as well…
Im so done whith this and i cant find a solution anywere.
Please any help given will be apreciate.
Thank You so much
Also having this problem and it is really annoying and also freezes my game when it happens
Hi guys!
Did you already try to reinstall its firmware and clean install the Synapse 3 app for further isolation? Should the issue persists, let me know through PM and provide the serial number of your device so I can validate its model and check for other options. Thank you!
I’m having this exact same issue and it’s really getting on my nerves
Been having this issue for quite a while :/
Seems we are all having this issue rather recently? Ive noticed mine pop and cuts out all sound coming through for a few seconds and on occasion comes back, Ive noticed in my sound settings under the playback tab, it is switching itself between being a default device and just purely non existent? Anyone else getting the same results? Totally considering buying a new headset but love this one! Only recently has this started to happen! Roughly around the same time as OP’s post!
I’m trying to go through their support and get it solved. But frumSy I know exactly what you mean when you say it switches between being a default device then just vanishing. Hopefully the issue can be solved or it’s a new brand headset for me.
FIXED
Found a solution which has worked for me,
Sounds > Playback > Headset > Properties > Unticked “Allow applications to take exclusive control of this device”
This has worked for me, I havent had any issues as of yet, I will update over the next few days as to any change! Hope this helps at least 1 of you and saves you guys buying a new headset!
(This was only in my situation it may differ)
-frumS
Hi guys!
Did you already try to reinstall its firmware and clean install the Synapse 3 app for further isolation? Should the issue persists, let me know through PM and provide the serial number of your device so I can validate its model and check for other options. Thank you!
Where can I find this firmware? I looked on the razer firmware page and the Kraken Ultimate was not listed there.
Same issue, but unfortunately it came after the 2 year warranty so idk what to do. I tried all the options written in the razer website but nothing changed. I also tried to open the headset to se if there are any broken or disconnected parts but all seemed fine. Pls help i'm desperated
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.