Hi.
Recently mi Kraken Ultimate headsets are “poping” and disconnecting and connecting every 10 minutes more or less, the microphone gets muted alone as well…
Im so done whith this and i cant find a solution anywere.
Please any help given will be apreciate.
Thank You so much
Hi Everyone,
The issue is power delivery. For some reason the headphones aren’t getting enough power. If you connect the headphones to a power dock or a usb hub with power, the issue stops. I have verified this 5 times. Please let me know if this fixes your issue.
I’ve been having issues with my headphone while in meetings! and mostly exclusively with Google Meet, and it keeps disconnecting and connecting like, every 5 seconds, which is awful because I don’t hear shit properly. Which is funny because even seconds before, listening to spotify or watching a video, I don’t have that problem. And it’s driving me insane, I thought maybe the USB port of my computer was the issue, but after realizing this I’m just annoyed and baffled.
Gonna try the solutions offered here and let you know what worked for me I guess.
You will also need a USB-C cable along with a 20w power brick to make sure you get more juice to the hub. This was the cheapest setup I could put together. I tried a dongle but it didn’t work.
If you want something a bit more useful but more expensive you can get a display link hub.
This will also allow you to have more than one display if you’re using a laptop.
Hey Guys!
I had the same problem and finaly found solution:
Right click on Razer Central icon in system tray > Click on settings > General menu:
ENABLE GPU HARDWARE ACCELERATION
It worked for me 100% (no disconnecting issue for 2 days now), hope it does work for you aswel.
Nope its happening again, i tried everything but looks like support dosent really care about this problem.
I was a huge fan of Razer, but from now im not gona buy any Razer Products anymore…
Its a joke that they cant figure out and solve this problem.
This headset cost almost 300$ in my country… GG and Bye
Hi guys!
Did you already try to reinstall its firmware and clean install the Synapse 3 app for further isolation? Should the issue persists, let me know through PM and provide the serial number of your device so I can validate its model and check for other options. Thank you!
There is no firmware for Kraken Ultimate Mr. Support…
You dont even care about us just posting standards bull…..
Been dealing with this same problem for a few months now every single day. I can keep my head as still as I want and it cuts out. Ive tried using another computer, still cuts out. I think its the wire as when moving it enough it cuts out, Im a couple months passed my 3 year warranty and if I dont find a fix will never buy a product from razer again.
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