Razer Kraken Ultimate - THX Spatial audio no longer working | Razer Insider
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Razer Kraken Ultimate - THX Spatial audio no longer working


Userlevel 3

Just yesterday, my headset was working fine including spatial audio. However for some reason today spatial audio isn't even being seen as an audio output option. In Synapse, I can toggle the spatial audio setting on and off, but it does not work. On top of this, the light indicator on my headset next to the button that toggles spatial audio no longer lights up. I cant find any reason why it would have stopped working so suddenly. There used to be an audio output option called “THX Spatial (Synapse)”.

 

 


115 Replies

Userlevel 2

Same with my Kraken tournament edition. it shows my USB audio controller in synapse but it deleted my THX driver and my green light doesnt come on for THX. None of the software works for either. i had to get the THX software 15 day trial to get the driver back and so far that’s worked but im not paying $20 for something my device comes with.

Userlevel 1

Same with me, THX driver is gone on my Razer Kraken Ultimate. They really need to fix this, we paid for it.

Userlevel 2

Same with me, THX driver is gone on my Razer Kraken Ultimate. They really need to fix this, we paid for it.

 

Same problem here, I'm pretty sure they got rid of the free thx spatial audio that came with Kraken Ultimate and now have it behind a pay wall. 
>$150 headset btw

Userlevel 2

Same problem here, I'm pretty sure they got rid of the free thx spatial audio that came with Kraken Ultimate and now have it behind a pay wall. 
>$150 headset btw

https://twitter.com/RazerSupport/status/1722140784278056962?t=0Qn8stX9_FP1IE15TT0fLQ&s=19

Userlevel 1

Yeah I'm having the same issue but with my Blackshark v2 Pro. After updating Synapse yesterday. I noticed it was gone. Besides updating Synapse, I had two PC updates. Those are three things are the only thing that happened 

Userlevel 1

Same problem since the driver update, the thx does not work and neither does the LED.

Userlevel 3

mine isn't working nor the sound I'm worried because after this update they shit with my headset  I'm not going to pay a spacial thx for something my headset comes with and they took it from me and I want it back

It’s because of their newest update and it messed everything up.

Userlevel 3

Fixxx ittt.

 

Or give us previous version.

I have the same problem ! I hope they fix it soon not paying for something that i already have and i hope we get an update featuring the thx razer synapse driver back not the paid version and let us select it as a audio output again

 

 

Same problem here. Razer please fix this asap. 

Userlevel 4

I also have Kraken Tournament and the thx LED on the controller does not work but the buttons do respond when you touch them, the problem comes from the last update of sypnase and installing a previous one does not fix the problem since if you do not update your audio device it will no longer appears and if you update you have this problem... the only way is to install that app that someone mentioned called thx spatial audio that has a 15-day trial and then is paid... with that your thx will appear again in the sounds but the moment you uninstall it it disappears again, in addition to the fact that with the app the green LED on the controller does not appear either... the app is quite complete, in fact it retains the configuration of a point in the middle and speakers around it to regulate more The sound of the helicopter is not like this latest sypnase update, what they have done is put an equalizer and a video that I better not comment on xD

 

https://www.reddit.com/r/razer/comments/17p52zo/after_last_updating_synapse_today_speakers_thx/

Userlevel 3

 

they said this to me

Userlevel 4

 

they said this to me

that they sent it to you today?? I don't know which update they are referring to, the one that everyone is failing or an update that fixes the problem... so far I haven't received any new updates.

Userlevel 3

 

eles me disseram isso

que mandaram pra vc hoje??? Eu não sei a qual atualização eles estão se referindo, a que todos estão falhando ou uma atualização que corrige o problema... até agora não recebi nenhuma nova atualização.

I mentioned the exact problem to them and posted it yesterday, this helps
Userlevel 4

 

eles me disseram isso

que mandaram pra vc hoje??? Eu não sei a qual atualização eles estão se referindo, a que todos estão falhando ou uma atualização que corrige o problema... até agora não recebi nenhuma nova atualização.

I mentioned the exact problem to them and posted it yesterday, this helps

Yes but I don't know when the new update will come in. Let's hope it's not delayed.

Adding myself to the list. Same update, same timeframe, same results on Blackshark Pro.

Same here… Before seeing this thread i also uninstalled and reinstalled and removed THX Audio. I hope it will be fixed soon! Cuz they say that my product is now not elegible for the Key to receive spatial audio, and that makes zero sense...

Userlevel 1
same problem in my Razer Kraken Ultimated, 
We must unite and expose this problem until it is solved!!!!
Userlevel 4
same problem in my Razer Kraken Ultimated, 
We must unite and expose this problem until it is solved!!!!

Since the first day of the update there is already a thread on reddit / razer and no one from support has responded for 3 days without knowing or having any update... but then they sell their products at super high prices you can't sell everything at prices high and then have such poor support

https://www.reddit.com/r/razer/comments/17p52zo/after_last_updating_synapse_today_speakers_thx/

Userlevel 1

I got the razer kraken ultimate and had THX spatial for 7 months and as of yesterday no longer.

I am most definitely not paying for something that was included with the product.

Real annoying not having it but a little comforting that im not the only one with the problem.

Userlevel 1

Just yesterday, my headset was working fine including spatial audio. However for some reason today spatial audio isn't even being seen as an audio output option. In Synapse, I can toggle the spatial audio setting on and off, but it does not work. On top of this, the light indicator on my headset next to the button that toggles spatial audio no longer lights up. I cant find any reason why it would have stopped working so suddenly. There used to be an audio output option called “THX Spatial (Synapse)”.

 

 

Same exact problem on my end too

Turned on my computer and the entire option for THX spatial (synapse) was gone

Same problem new update removed spatial option as well as the equalizer no longer does anything!

Same problem new update removed spatial option as well as the equalizer no longer does anything!

I have Kraken tournament edition.

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