Razer Kraken Ultimate - THX Spatial audio no longer working | Razer Insider
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Just yesterday, my headset was working fine including spatial audio. However for some reason today spatial audio isn't even being seen as an audio output option. In Synapse, I can toggle the spatial audio setting on and off, but it does not work. On top of this, the light indicator on my headset next to the button that toggles spatial audio no longer lights up. I cant find any reason why it would have stopped working so suddenly. There used to be an audio output option called “THX Spatial (Synapse)”.

 

 

Mine got better after today’s update (Nov. 16th, 2023), but if I sellect “Razer Audio Controller - Game” there is no sound. I have to sellect “Raze Audio Controller - Chat”.

I am using Kraken Tournament Edition.

Press the slider on the bottom right to the other direction u will have sound on game


Latest update seems to have fixed things with my Kraken Hypersense , sound definitely seems better and positioning is back , feels like it used to…...I think its the same quality but im not quite sure.

 

interesting how they removed the custom positioning options though ,


My Kraken Ultimate have fixed


O meu melhorou após a atualização de hoje (16 de novembro de 2023), mas se eu vender "Razer Audio Controller - Game" não há som. Eu tenho que vender "Raze Audio Controller - Chat".

Estou usando Kraken Tournament Edition.

So you were having the same problem as me, next to the mute button on the right side there is the game sound and the chat sound and you just need to play it until it makes the balance sound and the sound comes back

 


O meu melhorou após a atualização de hoje (16 de novembro de 2023), mas se eu vender "Razer Audio Controller - Game" não há som. Eu tenho que vender "Raze Audio Controller - Chat".

Estou usando Kraken Tournament Edition.

So you were having the same problem as me, next to the mute button on the right side there is the game sound and the chat sound and you just need to play it until it makes the balance sound and the sound comes back

 

Thanks! I figured it out right after posting the issue yesterday, then I posted a reply explaining. :)


I have similar issues as described by others previously. My Kraken Ultimate was running just fine until I updated to the new driver.

Issues:
1. Synapse recognises the Headset what connected, but wrong driver is applied by Windows 11
2. THX is not working anymore, pressing the physical button or in-app switch does not change audio processing
3. EQ does not apply
4. Uninstalling Synapse, cleaning Registry,  uninstalling devices from Windows Device Manager does not fix the issue
5. Manually applying the correct driver from Windows Device Manger does not work

Looking into this, I figured that Windows 11 does not apply the actual Razer driver to the headset but instead a generic Windows driver.
 

 

Attempting to change the driver by pointing to the correct driver located at Program Files, errors with the notification that the best driver “Audio Endpoint” is allready installed.
 


Also the WIndows Sound Settings > Audio Enhancements indicated “THX” as the Device Default Effect, however since this updated and with the Generic Windows Driver it now indicates “Microsoft Audio Home Theater Effects”. 
 

 

From all this so far I would assume the wrong driver is used for running the headset. Therefore Synapse audio settings are not applied.

 

My sound has now an entirely different pitch and color to what I am used and prefer making sound orientation in FPS games very difficult….Either revert or fix soon please…. 
 


I have similar issues as described by others previously. My Kraken Ultimate was running just fine until I updated to the new driver.

Issues:
1. Synapse recognises the Headset what connected, but wrong driver is applied by Windows 11
2. THX is not working anymore, pressing the physical button or in-app switch does not change audio processing
3. EQ does not apply
4. Uninstalling Synapse, cleaning Registry,  uninstalling devices from Windows Device Manager does not fix the issue
5. Manually applying the correct driver from Windows Device Manger does not work

Looking into this, I figured that Windows 11 does not apply the actual Razer driver to the headset but instead a generic Windows driver.
 

 

Attempting to change the driver by pointing to the correct driver located at Program Files, errors with the notification that the best driver “Audio Endpoint” is allready installed.
 


Also the WIndows Sound Settings > Audio Enhancements indicated “THX” as the Device Default Effect, however since this updated and with the Generic Windows Driver it now indicates “Microsoft Audio Home Theater Effects”. 
 

 

From all this so far I would assume the wrong driver is used for running the headset. Therefore Synapse audio settings are not applied.

 

My sound has now an entirely different pitch and color to what I am used and prefer making sound orientation in FPS games very difficult….Either revert or fix soon please…. 
 

exactly same with razer blackshark v2 (usb). Sound drivers selected from Microsoft drivers. It seems drivers were set wrongly.


I have similar issues as described by others previously. My Kraken Ultimate was running just fine until I updated to the new driver.

Issues:
1. Synapse recognises the Headset what connected, but wrong driver is applied by Windows 11
2. THX is not working anymore, pressing the physical button or in-app switch does not change audio processing
3. EQ does not apply
4. Uninstalling Synapse, cleaning Registry,  uninstalling devices from Windows Device Manager does not fix the issue
5. Manually applying the correct driver from Windows Device Manger does not work

Looking into this, I figured that Windows 11 does not apply the actual Razer driver to the headset but instead a generic Windows driver.
 

 

Attempting to change the driver by pointing to the correct driver located at Program Files, errors with the notification that the best driver “Audio Endpoint” is allready installed.
 


Also the WIndows Sound Settings > Audio Enhancements indicated “THX” as the Device Default Effect, however since this updated and with the Generic Windows Driver it now indicates “Microsoft Audio Home Theater Effects”. 
 

 

From all this so far I would assume the wrong driver is used for running the headset. Therefore Synapse audio settings are not applied.

 

My sound has now an entirely different pitch and color to what I am used and prefer making sound orientation in FPS games very difficult….Either revert or fix soon please…. 
 

Thats not the problem!! check the other drivers !! Others should be thx drivers or razer. 


in my case audio, video,  game controllers are microsoft drivers. the outputs also microsoft. there r 2 thx audio processing object component both thx drivers. 

razer audio controller (for me). razer driver in HID category. 

softwarecomponents.

thx spatial audio service: thx driver 

 

also  “ thx spatial audio configuration razer kraken tournament editon” : for it was microsoft driver but if u uncheck the compatibility mark there r thx drivers for it!!!! 

 

 


in my case audio, video,  game controllers are microsoft drivers. the outputs also microsoft. there r 2 thx audio processing object component both thx drivers. 

razer audio controller (for me). razer driver in HID category. 

softwarecomponents.

thx spatial audio service: thx driver 

 

also  “ thx spatial audio configuration razer kraken tournament editon” : for it was microsoft driver but if u uncheck the compatibility mark there r thx drivers for it!!!! 

 

 

everything working for me.


I have similar issues as described by others previously. My Kraken Ultimate was running just fine until I updated to the new driver.

Issues:
1. Synapse recognises the Headset what connected, but wrong driver is applied by Windows 11
2. THX is not working anymore, pressing the physical button or in-app switch does not change audio processing
3. EQ does not apply
4. Uninstalling Synapse, cleaning Registry,  uninstalling devices from Windows Device Manager does not fix the issue
5. Manually applying the correct driver from Windows Device Manger does not work

Looking into this, I figured that Windows 11 does not apply the actual Razer driver to the headset but instead a generic Windows driver.
 

 

Attempting to change the driver by pointing to the correct driver located at Program Files, errors with the notification that the best driver “Audio Endpoint” is allready installed.
 


Also the WIndows Sound Settings > Audio Enhancements indicated “THX” as the Device Default Effect, however since this updated and with the Generic Windows Driver it now indicates “Microsoft Audio Home Theater Effects”. 
 

 

From all this so far I would assume the wrong driver is used for running the headset. Therefore Synapse audio settings are not applied.

 

My sound has now an entirely different pitch and color to what I am used and prefer making sound orientation in FPS games very difficult….Either revert or fix soon please…. 
 

Thats not the problem!! check the other drivers !! Others should be thx drivers or razer. 

should have mentioned in my original post. I had checked all freshly added Razer Kraken Ultimate devices in the device manager and all show the Microsoft driver.


I have similar issues as described by others previously. My Kraken Ultimate was running just fine until I updated to the new driver.

Issues:
1. Synapse recognises the Headset what connected, but wrong driver is applied by Windows 11
2. THX is not working anymore, pressing the physical button or in-app switch does not change audio processing
3. EQ does not apply
4. Uninstalling Synapse, cleaning Registry,  uninstalling devices from Windows Device Manager does not fix the issue
5. Manually applying the correct driver from Windows Device Manger does not work

Looking into this, I figured that Windows 11 does not apply the actual Razer driver to the headset but instead a generic Windows driver.
 

 

Attempting to change the driver by pointing to the correct driver located at Program Files, errors with the notification that the best driver “Audio Endpoint” is allready installed.
 


Also the WIndows Sound Settings > Audio Enhancements indicated “THX” as the Device Default Effect, however since this updated and with the Generic Windows Driver it now indicates “Microsoft Audio Home Theater Effects”. 
 

 

From all this so far I would assume the wrong driver is used for running the headset. Therefore Synapse audio settings are not applied.

 

My sound has now an entirely different pitch and color to what I am used and prefer making sound orientation in FPS games very difficult….Either revert or fix soon please…. 
 

Thats not the problem!! check the other drivers !! Others should be thx drivers or razer. 

should have mentioned in my original post. I had checked all freshly added Razer Kraken Ultimate devices in the device manager and all show the Microsoft driver.

Try uncheck compatibility and search for thx driver

 


I have similar issues as described by others previously. My Kraken Ultimate was running just fine until I updated to the new driver.

Issues:
1. Synapse recognises the Headset what connected, but wrong driver is applied by Windows 11
2. THX is not working anymore, pressing the physical button or in-app switch does not change audio processing
3. EQ does not apply
4. Uninstalling Synapse, cleaning Registry,  uninstalling devices from Windows Device Manager does not fix the issue
5. Manually applying the correct driver from Windows Device Manger does not work

Looking into this, I figured that Windows 11 does not apply the actual Razer driver to the headset but instead a generic Windows driver.
 

 

Attempting to change the driver by pointing to the correct driver located at Program Files, errors with the notification that the best driver “Audio Endpoint” is allready installed.
 


Also the WIndows Sound Settings > Audio Enhancements indicated “THX” as the Device Default Effect, however since this updated and with the Generic Windows Driver it now indicates “Microsoft Audio Home Theater Effects”. 
 

 

From all this so far I would assume the wrong driver is used for running the headset. Therefore Synapse audio settings are not applied.

 

My sound has now an entirely different pitch and color to what I am used and prefer making sound orientation in FPS games very difficult….Either revert or fix soon please…. 
 

Thats not the problem!! check the other drivers !! Others should be thx drivers or razer. 

should have mentioned in my original post. I had checked all freshly added Razer Kraken Ultimate devices in the device manager and all show the Microsoft driver.

Try uncheck compatibility and search for thx driver

 

Had tried this as well. THX or Razer are not listed with or without “show compatible drivers” checked and unchecked. Pointing to the driver location manually via “Have Disk...” errors with  “no compatible driver in specified folder.” The device PID for Kraken Ultimate is 0527 and I pointed to the driver folder the Synpase installation creates under “Program Files”.

 

Note: I have tried this for all “Razer Kraken Ultimate” devices to be found within the “Device Manager” i.e. Audio inputs and outputs, Human Interface Devices, Sound, video and game controllers- 

 


 

 


I have similar issues as described by others previously. My Kraken Ultimate was running just fine until I updated to the new driver.

Issues:
1. Synapse recognises the Headset what connected, but wrong driver is applied by Windows 11
2. THX is not working anymore, pressing the physical button or in-app switch does not change audio processing
3. EQ does not apply
4. Uninstalling Synapse, cleaning Registry,  uninstalling devices from Windows Device Manager does not fix the issue
5. Manually applying the correct driver from Windows Device Manger does not work

Looking into this, I figured that Windows 11 does not apply the actual Razer driver to the headset but instead a generic Windows driver.
 

 

Attempting to change the driver by pointing to the correct driver located at Program Files, errors with the notification that the best driver “Audio Endpoint” is allready installed.
 


Also the WIndows Sound Settings > Audio Enhancements indicated “THX” as the Device Default Effect, however since this updated and with the Generic Windows Driver it now indicates “Microsoft Audio Home Theater Effects”. 
 

 

From all this so far I would assume the wrong driver is used for running the headset. Therefore Synapse audio settings are not applied.

 

My sound has now an entirely different pitch and color to what I am used and prefer making sound orientation in FPS games very difficult….Either revert or fix soon please…. 
 

Thats not the problem!! check the other drivers !! Others should be thx drivers or razer. 

should have mentioned in my original post. I had checked all freshly added Razer Kraken Ultimate devices in the device manager and all show the Microsoft driver.

Try uncheck compatibility and search for thx driver

 

Had tried this as well. THX or Razer are not listed with or without “show compatible drivers” checked and unchecked. Pointing to the driver location manually via “Have Disk...” errors with  “no compatible driver in specified folder.” The device PID for Kraken Ultimate is 0527 and I pointed to the driver folder the Synpase installation creates under “Program Files”.

 

Note: I have tried this for all “Razer Kraken Ultimate” devices to be found within the “Device Manager” i.e. Audio inputs and outputs, Human Interface Devices, Sound, video and game controllers- 

 


 

 

speakers and sound video and game controllers should be microsoft


Since they removed THX APO the sound is garbage, they should go back with the update, I need the thx sound back and not have generic windows sound


Quick Update: Razer Synapse just installed an update and now it is recognised correctly. as a THX device under “Audio Enhancement”.

However, drivers under Hardware Manager still show “generic” or “Microsoft” (not sure if intended, but I am quite sure prior to the Razer updates it was showing “Razer”), and changes to EQ, THX/Stereo, or any other Headset setting under the  Synapse app does not show any effect...
 

 


Quick Update: Razer Synapse just installed an update and now it is recognised correctly. as a THX device under “Audio Enhancement”.

However, drivers under Hardware Manager still show “generic” or “Microsoft” (not sure if intended, but I am quite sure prior to the Razer updates it was showing “Razer”), and changes to EQ, THX/Stereo, or any other Headset setting under the  Synapse app does not show any effect...
 

 

They have only changed the name, it is still generic USB. I don't know if they are trying to fool us with the name so that we believe that it already works. It should say THX APO and not generic USB. With the latest update everything is still just as rubbish.

I'm looking for another brand, I don't want to use Razer again..


Quick Update: Razer Synapse just installed an update and now it is recognised correctly. as a THX device under “Audio Enhancement”.

However, drivers under Hardware Manager still show “generic” or “Microsoft” (not sure if intended, but I am quite sure prior to the Razer updates it was showing “Razer”), and changes to EQ, THX/Stereo, or any other Headset setting under the  Synapse app does not show any effect...
 

 

They have only changed the name, it is still generic USB. I don't know if they are trying to fool us with the name so that we believe that it already works. It should say THX APO and not generic USB. With the latest update everything is still just as rubbish.

I'm looking for another brand, I don't want to use Razer again..

 

Yes, you are right. 

 


same problem exist on razer blackshark v2.


After the latest driver release I went ahead und clean uninstalled Razer Synapse, THX, deleted Razer folders under User Appdata, System Programdata and System Program Files, cleaned registry, restarted and followed Installer and Support instructions at 

 step by step...THX still not working on my Kraken Ultimate and Synapse Audio Enhancement and EQ settings show no effect.

Im on Windows 11 Pro Build 22631
 


After yesterday's update I had to reinstall everything again... it already worked well because it had 7.1, especially since before putting on sounds, Game, as they ask, had stereo audio... after yesterday's update where they said that the thx option would appear again as before, apart from not appearing, the 7.1 audio or anything in my headphones did not work, after reinstalling it and downloading the 7.1 again it worked as it had before... but the best way it worked for me is with the thx spatial paid application that is paid... definitely as soon as I can I will change my headphones I am very tired of sypnase and its updates


They say that under "applications" you can now see that THX is installed. This could already be seen before all these problems, it is nothing new.

Before the sound was clearer, it had better quality and when I switched to THX you could hear it differently, much better. Now having THX or not, it makes no difference, it doesn't work.

I don't care that it's "more modern and works better" now, I don't want what's there now, I want the sound as it was before, I want real quality sound. I want to see THX APO, not Generic USB and notice that sound improvement again.

Anyway, it doesn't matter, I'm getting rid of Razer.


I have the Razer Kraken Ultimate headphones and up until just a few weeks ago, it was working fine.  Now all at once I have no audio at all.  My computer indicates that there is no audio device installed.  I reinstalled a clean copy of Razer Synapse, and it doesn’t even acknowledge that I have the Razer Kraken Ultimate headphones.  What in the world is going on?  The headphones are just a little over a year old, and they weren’t cheap.  I have run through as many of the troubleshooting links as I can find, and nothing seems to be helping.  I need some help with this.


I have the Razer Kraken Ultimate headphones and up until just a few weeks ago, it was working fine.  Now all at once I have no audio at all.  My computer indicates that there is no audio device installed.  I reinstalled a clean copy of Razer Synapse, and it doesn’t even acknowledge that I have the Razer Kraken Ultimate headphones.  What in the world is going on?  The headphones are just a little over a year old, and they weren’t cheap.  I have run through as many of the troubleshooting links as I can find, and nothing seems to be helping.  I need some help with this.

Not even in Windows sounds do you see any output from your headphones? I mean by right clicking / sounds / playback?


I have the Razer Kraken Ultimate headphones and up until just a few weeks ago, it was working fine.  Now all at once I have no audio at all.  My computer indicates that there is no audio device installed.  I reinstalled a clean copy of Razer Synapse, and it doesn’t even acknowledge that I have the Razer Kraken Ultimate headphones.  What in the world is going on?  The headphones are just a little over a year old, and they weren’t cheap.  I have run through as many of the troubleshooting links as I can find, and nothing seems to be helping.  I need some help with this.

Browsing the Razer website I have found an updated list with the headphones that are used with the Razer Sypnase without using an additional purchase and in my case Kraken Tournament no longer appears on that list just as their Kraken Ultimate headphones do not appear either... The list It is official because the date is updated as you can see above but I have contacted Razer support to find out more about this since until the updates in which the system began to fail I had the same availability as many other people of thx in your headphones... I have managed to get 7.1 to work since by setting the "game" option as they recommend I only choose stereo sound... But given this list I think that in cases like ours we only have to go to the game option pay $10 or buy another more modern model or go to another brand

the list: https://mysupport.razer.com/app/answers/detail/a_id/13808


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