Razer Kraken Ultimate - THX Spatial audio no longer working

Press the slider on the bottom right to the other direction u will have sound on game

My Kraken Ultimate have fixed

O meu melhorou após a atualização de hoje (16 de novembro de 2023), mas se eu vender "Razer Audio Controller - Game" não há som. Eu tenho que vender "Raze Audio Controller - Chat".

Estou usando Kraken Tournament Edition.

So you were having the same problem as me, next to the mute button on the right side there is the game sound and the chat sound and you just need to play it until it makes the balance sound and the sound comes back

 

Thanks! I figured it out right after posting the issue yesterday, then I posted a reply explaining. :)

I have similar issues as described by others previously. My Kraken Ultimate was running just fine until I updated to the new driver.

Issues:
1. Synapse recognises the Headset what connected, but wrong driver is applied by Windows 11
2. THX is not working anymore, pressing the physical button or in-app switch does not change audio processing
3. EQ does not apply
4. Uninstalling Synapse, cleaning Registry,  uninstalling devices from Windows Device Manager does not fix the issue
5. Manually applying the correct driver from Windows Device Manger does not work

Looking into this, I figured that Windows 11 does not apply the actual Razer driver to the headset but instead a generic Windows driver.
 

 

Attempting to change the driver by pointing to the correct driver located at Program Files, errors with the notification that the best driver “Audio Endpoint” is allready installed.
 

Also the WIndows Sound Settings > Audio Enhancements indicated “THX” as the Device Default Effect, however since this updated and with the Generic Windows Driver it now indicates “Microsoft Audio Home Theater Effects”. 
 

 

From all this so far I would assume the wrong driver is used for running the headset. Therefore Synapse audio settings are not applied.

 

My sound has now an entirely different pitch and color to what I am used and prefer making sound orientation in FPS games very difficult….Either revert or fix soon please…. 
 

exactly same with razer blackshark v2 (usb). Sound drivers selected from Microsoft drivers. It seems drivers were set wrongly.

in my case audio, video,  game controllers are microsoft drivers. the outputs also microsoft. there r 2 thx audio processing object component both thx drivers. 

razer audio controller (for me). razer driver in HID category. 

softwarecomponents.

thx spatial audio service: thx driver 

also  “ thx spatial audio configuration razer kraken tournament editon” : for it was microsoft driver but if u uncheck the compatibility mark there r thx drivers for it!!!! 

I have similar issues as described by others previously. My Kraken Ultimate was running just fine until I updated to the new driver.

Issues:
1. Synapse recognises the Headset what connected, but wrong driver is applied by Windows 11
2. THX is not working anymore, pressing the physical button or in-app switch does not change audio processing
3. EQ does not apply
4. Uninstalling Synapse, cleaning Registry,  uninstalling devices from Windows Device Manager does not fix the issue
5. Manually applying the correct driver from Windows Device Manger does not work

Looking into this, I figured that Windows 11 does not apply the actual Razer driver to the headset but instead a generic Windows driver.
 

 

Attempting to change the driver by pointing to the correct driver located at Program Files, errors with the notification that the best driver “Audio Endpoint” is allready installed.
 

Also the WIndows Sound Settings > Audio Enhancements indicated “THX” as the Device Default Effect, however since this updated and with the Generic Windows Driver it now indicates “Microsoft Audio Home Theater Effects”. 
 

 

From all this so far I would assume the wrong driver is used for running the headset. Therefore Synapse audio settings are not applied.

 

My sound has now an entirely different pitch and color to what I am used and prefer making sound orientation in FPS games very difficult….Either revert or fix soon please…. 
 

Thats not the problem!! check the other drivers !! Others should be thx drivers or razer. 

should have mentioned in my original post. I had checked all freshly added Razer Kraken Ultimate devices in the device manager and all show the Microsoft driver.

I have similar issues as described by others previously. My Kraken Ultimate was running just fine until I updated to the new driver.

Issues:
1. Synapse recognises the Headset what connected, but wrong driver is applied by Windows 11
2. THX is not working anymore, pressing the physical button or in-app switch does not change audio processing
3. EQ does not apply
4. Uninstalling Synapse, cleaning Registry,  uninstalling devices from Windows Device Manager does not fix the issue
5. Manually applying the correct driver from Windows Device Manger does not work

Looking into this, I figured that Windows 11 does not apply the actual Razer driver to the headset but instead a generic Windows driver.
 

 

Attempting to change the driver by pointing to the correct driver located at Program Files, errors with the notification that the best driver “Audio Endpoint” is allready installed.
 

Also the WIndows Sound Settings > Audio Enhancements indicated “THX” as the Device Default Effect, however since this updated and with the Generic Windows Driver it now indicates “Microsoft Audio Home Theater Effects”. 
 

 

From all this so far I would assume the wrong driver is used for running the headset. Therefore Synapse audio settings are not applied.

 

My sound has now an entirely different pitch and color to what I am used and prefer making sound orientation in FPS games very difficult….Either revert or fix soon please…. 
 

Thats not the problem!! check the other drivers !! Others should be thx drivers or razer. 

should have mentioned in my original post. I had checked all freshly added Razer Kraken Ultimate devices in the device manager and all show the Microsoft driver.

Try uncheck compatibility and search for thx driver

 

Had tried this as well. THX or Razer are not listed with or without “show compatible drivers” checked and unchecked. Pointing to the driver location manually via “Have Disk...” errors with  “no compatible driver in specified folder.” The device PID for Kraken Ultimate is 0527 and I pointed to the driver folder the Synpase installation creates under “Program Files”.

Note: I have tried this for all “Razer Kraken Ultimate” devices to be found within the “Device Manager” i.e. Audio inputs and outputs, Human Interface Devices, Sound, video and game controllers- 

 

Since they removed THX APO the sound is garbage, they should go back with the update, I need the thx sound back and not have generic windows sound

Quick Update: Razer Synapse just installed an update and now it is recognised correctly. as a THX device under “Audio Enhancement”.

However, drivers under Hardware Manager still show “generic” or “Microsoft” (not sure if intended, but I am quite sure prior to the Razer updates it was showing “Razer”), and changes to EQ, THX/Stereo, or any other Headset setting under the  Synapse app does not show any effect...
 

 

They have only changed the name, it is still generic USB. I don't know if they are trying to fool us with the name so that we believe that it already works. It should say THX APO and not generic USB. With the latest update everything is still just as rubbish.

I'm looking for another brand, I don't want to use Razer again..

same problem exist on razer blackshark v2.

After yesterday's update I had to reinstall everything again... it already worked well because it had 7.1, especially since before putting on sounds, Game, as they ask, had stereo audio... after yesterday's update where they said that the thx option would appear again as before, apart from not appearing, the 7.1 audio or anything in my headphones did not work, after reinstalling it and downloading the 7.1 again it worked as it had before... but the best way it worked for me is with the thx spatial paid application that is paid... definitely as soon as I can I will change my headphones I am very tired of sypnase and its updates

I have the Razer Kraken Ultimate headphones and up until just a few weeks ago, it was working fine.  Now all at once I have no audio at all.  My computer indicates that there is no audio device installed.  I reinstalled a clean copy of Razer Synapse, and it doesn’t even acknowledge that I have the Razer Kraken Ultimate headphones.  What in the world is going on?  The headphones are just a little over a year old, and they weren’t cheap.  I have run through as many of the troubleshooting links as I can find, and nothing seems to be helping.  I need some help with this.

Browsing the Razer website I have found an updated list with the headphones that are used with the Razer Sypnase without using an additional purchase and in my case Kraken Tournament no longer appears on that list just as their Kraken Ultimate headphones do not appear either... The list It is official because the date is updated as you can see above but I have contacted Razer support to find out more about this since until the updates in which the system began to fail I had the same availability as many other people of thx in your headphones... I have managed to get 7.1 to work since by setting the "game" option as they recommend I only choose stereo sound... But given this list I think that in cases like ours we only have to go to the game option pay $10 or buy another more modern model or go to another brand

the list: https://mysupport.razer.com/app/answers/detail/a_id/13808