Greetings to all. I use Kraken v2 headphones. I am facing a strange problem alone. The headset shuts down and turns on again. The electricity is completely gone and comes back to itself. All the lights are off and on again. I experience this mostly when I touch the top of the cord of the headset. And I can't turn my head properly because it will close. I would be glad if you can help. There is no deformation in the headphones, the box and everything looks clean.
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In addition, it happens when I touch the cable I circled in black or when I turn my head.
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Userlevel 7
- I am the Lightbringer
- 4794 replies
-
3 April 2020
Based on your description, this is definitely a cable issue. The contacts inside are highly likely loose if not detached. PM me the serial number of your headset so I can look into your RMA options.
Razer.Caziel
Based on your description, this is definitely a cable issue. The contacts inside are highly likely loose if not detached. PM me the serial number of your headset so I can look into your RMA options.
how do I write pm?
Userlevel 7
- I am the Lightbringer
- 4794 replies
-
4 April 2020
Jin_GONZO
how do I write pm?
To initiate a PM, click on my name and hit "start a conversation".
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