I got this Kraken about two years ago now and it's just recently been cutting in and out of sound, while playing any type of media, or games. When I'm playing a game or watching media, the sound will randomly stop for a second with a pop noise, then come back a few seconds later. I've tried unplugging and plugging it back in, didn't work. I've tried unplugging it for a day or two, then plugging it back in, with the result of it working for about an hour every time and then doing the popping sound and disconnecting again. I've also tried reinstalling the drivers multiple times within device manager, to no avail. This is very frustrating since this headset is rather decent, and I'd hate to have to buy a new one. I can probably guarantee that this is driver related somehow because I have used different headsets on my PC without the issue. I've even used the Kraken with another PC and did not have the issue at all.
This would be amazing if anyone has a fix for this, but any assistance is appreciated. Thank you!
My PC stats probably don't matter but, they are as follows -
MOBO - MSI Z370A-Pro
Memory - 16gb Corsair vengeance LPX 3200mhz
GPU - Nvidia GTX 1070
CPU - Intel i5 8600k
SSD (If it even matters) - ADATA XPG 120gb m.2ssd
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Hi there! Have you tried plugging it into other ports? If you haven't, please do and let me know how it goes.
Razer.RedPanda
Hi there! Have you tried plugging it into other ports? If you haven't, please do and let me know how it goes.
Yes, I have tried all of the ports on my PC, however, it will for some reason only work while plugged in to my motherboard ports. If I try and plug it into the ports on my case, or even the port on my Razer blackwiddow, the computer will not allow connection for some reason.
Thanks for the reply. Does your PC recognize the headset properly? Can you send over the serial number of your Kraken to me through PM? Let's continue there.
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