Razer Kraken v3 Pro and problem with updating drivers(firmware)

Question

I'm probably not the only one with this problem...The headset constantly turns off and resets when switching from different applications (Discord, games, browser, etc.). After a long search, I found out that I need to update the drivers of the headphones themselves, that is, the firmware. But I can't update these drivers in any way. I follow the instructions strictly, the dongle has been updated, everything is ok, but in the next step, when I need to connect the headset via USB to the computer, nothing happens. No matter what I do, the computer and the program do not recognize that I have connected the headset via USB (the headphones are just charging), and the next button in the update application does not light up, preventing further action accordingly. I have windows11pro with all the latest updates. I tried updating the driver on another computer with windows10pro, the same problem. I also use The New Razer Synapse, but this does not play a role here since synaps closes when updating the firmware.Please help me solve this problem!https://mysupport.razer.com/app/answers/detail/a_id/6091/~/razer-kraken-v3-pro-firmware-updater-%7C-rz04-03460?_ga=2.162577656.539822477.1715881989-1851428293.1713982385&_gl=1*1u0hm1t*_ga*MTg1MTQyODI5My4xNzEzOTgyMzg1*_ga_3TRK53PM75*MTcxNjEwOTczMS4yMi4xLjE3MTYxMTAyNjguNTcuMC4whttps://mysupport.razer.com/app/answers/detail/a_id/5704

LonesomeRoamer · Answer

Hi, this might be too late for you, but I’m adding what worked for me incase it helps anyone else.I was in the same situation - dongle updated fine but no matter what I tried, it would not recognise the headset being connected. Instead of using the razer usb-a to usb-c charging cable that came with the headset, I used a usb-c to usb-c cable as I had that port available on my motherboard / case.Soon as I connected that, it worked no problem at all. I hope it’s an option for others to try.

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