Razer Kraken v3 Pro and problem with updating drivers(firmware) | Razer Insider
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Razer Kraken v3 Pro and problem with updating drivers(firmware)

  • May 19, 2024
  • 2 replies
  • 286 views
A

I'm probably not the only one with this problem...
The headset constantly turns off and resets when switching from different applications (Discord, games, browser, etc.). After a long search, I found out that I need to update the drivers of the headphones themselves, that is, the firmware. But I can't update these drivers in any way. I follow the instructions strictly, the dongle has been updated, everything is ok, but in the next step, when I need to connect the headset via USB to the computer, nothing happens. No matter what I do, the computer and the program do not recognize that I have connected the headset via USB (the headphones are just charging), and the next button in the update application does not light up, preventing further action accordingly. I have windows11pro with all the latest updates. I tried updating the driver on another computer with windows10pro, the same problem. I also use The New Razer Synapse, but this does not play a role here since synaps closes when updating the firmware.
Please help me solve this problem!
https://mysupport.razer.com/app/answers/detail/a_id/6091/~/razer-kraken-v3-pro-firmware-updater-%7C-rz04-03460?_ga=2.162577656.539822477.1715881989-1851428293.1713982385&_gl=1*1u0hm1t*_ga*MTg1MTQyODI5My4xNzEzOTgyMzg1*_ga_3TRK53PM75*MTcxNjEwOTczMS4yMi4xLjE3MTYxMTAyNjguNTcuMC4w
https://mysupport.razer.com/app/answers/detail/a_id/5704
 

 

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2 Replies

L
  • LonesomeRoamer
  • Insider Mini
  • September 22, 2025

Hi, this might be too late for you, but I’m adding what worked for me incase it helps anyone else.

I was in the same situation - dongle updated fine but no matter what I tried, it would not recognise the headset being connected. Instead of using the razer usb-a to usb-c charging cable that came with the headset, I used a usb-c to usb-c cable as I had that port available on my motherboard / case.

Soon as I connected that, it worked no problem at all. I hope it’s an option for others to try.

Razer.Speedcr0ss
Razer.Speedcr0ss

Hi, this might be too late for you, but I’m adding what worked for me incase it helps anyone else.

I was in the same situation - dongle updated fine but no matter what I tried, it would not recognise the headset being connected. Instead of using the razer usb-a to usb-c charging cable that came with the headset, I used a usb-c to usb-c cable as I had that port available on my motherboard / case.

Soon as I connected that, it worked no problem at all. I hope it’s an option for others to try.

I’m glad that it works for you. Thanks for sharing this on our support board. Cheers!

 

@artemmm312 - Feel free to send me a PM should you still need additional assistance.

 

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