Razer kraken V3 pro does not work wireless | Razer Insider
Skip to main content
Question

Razer kraken V3 pro does not work wireless

  • October 6, 2025
  • 1 reply
  • 208 views
L

Hi everyone,

I’m having an issue with my Razer Kraken V3 Pro (wireless) after updating the dongle firmware. The dongle updated successfully, but now the headset itself won’t connect or be detected for its own firmware update.

Here’s what I’ve tried so far:

  • Updated the dongle via the official Razer Firmware Updater (successful).
  • Connected the headset directly via USB cable (not through the dongle).
  • Tried different USB ports, including USB 3.0.
  • Fully charged the headset before trying again.
  • Restarted both Razer Synapse and the Firmware Updater as Administrator.
  • Attempted to re-pair the headset and dongle using the Pairing Utility.
  • Tried the “force firmware mode” (Volume + + Mic Mute while connecting).

Despite all this, the Firmware Updater still doesn’t detect the headset — it just says “Please connect your headset” indefinitely.

When I turn on the headset the light goes on but I do not get the start beep, it just shuts down again.

Has anyone experienced this after the latest dongle update? Any tips or workaround would be greatly appreciated.

Thanks in advance!
Lander

This topic has been closed for replies.

1 Reply

Razer.Aero
Forum|alt.badge.img
  • Razer.AeroRazer Support
  • Razer Support
  • October 6, 2025

Hi luke350,

I’m here to help. I understand you’re having an issue with your Razer Kraken V3 Pro not connecting or being detected after a successful dongle firmware update. To further isolate the issue, please try to connect the headset to a different computer to see if it is recognized there. This can help determine if the issue lies with the original computer or the headset itself. If the problem persist, please send me a PM with your device’s serial number and proof of purchase so I can check its warranty. Save the shareable files via Google drive. All the best!

*Thread locked to curb the conversation to PMs.

ExtaziP
CookiesCookie settingsAccessibility statement