Razer Kraken V3 Pro (Wireless Headset) No Audio | Razer Insider
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Razer Kraken V3 Pro (Wireless Headset) No Audio

  • October 10, 2024
  • 1 reply
  • 752 views

citytechnoNickel741

When I turn on my headset, the audio turns on for about half a second and then cuts out and it’s dead silent after that. The microphone still works, and I’ve already tried these troubleshooting methods:

  • Unplugging and re-plugging the dongle
  • Updating the drivers
  • Uninstalling/Reinstalling the software/drivers
  • Checking for dirt in the USB port
  • Disabling effects/Turning off surround sound and spatial audio
  • Restarting PC
  • Setting headphones to default device
  • Looking in sound properties/mixer

My computer is on Windows 11, and I can’t find a guide that also uses Windows 11. If anyone could help, that would be greatly appreciated. Thanks!

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1 Reply

Razer.sushi.boi

Hi there, @citytechnoNickel741!

 

It seems like you’ve done almost all the necessary workarounds. Try updating its firmware. If that didn’t do the trick, then shoot me a PM along with your headset’s serial number so I can validate it and check the warranty status.

 

*Thread locked to curb conversation to PM.


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