Razer Kraken V3X surround sound 7.1 | Razer Insider
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Question

Razer Kraken V3X surround sound 7.1

  • January 16, 2025
  • 2 replies
  • 47 views

Dante.exe

I tried to get my 7.1 code, but when i write my headset serial number, i get the message:
Your Razer device is not eligible to receive a 7.1 Surround Sound activation code. Please refer to 7.1 Surround Sound System For Gaming Headset for eligible products.

But as i know my headset has this function of 7.1 sound. Maybe someone can help?

This topic has been closed for replies.

2 Replies

FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • January 17, 2025

Looks like bug - you should receive the 7.1 Surround code.

@Razer.sushi.boi ​@Razer.Aero 


Razer.Aero
Forum|alt.badge.img
  • Razer Support
  • January 17, 2025

I tried to get my 7.1 code, but when i write my headset serial number, i get the message:
Your Razer device is not eligible to receive a 7.1 Surround Sound activation code. Please refer to 7.1 Surround Sound System For Gaming Headset for eligible products.

But as i know my headset has this function of 7.1 sound. Maybe someone can help?

Hi Dante.exe,

Please PM me your headset serial number so I can verify its model and the email address associated with your device. I hope to hear from you soon.

*Thread locked to curb conversation to PM.