Dear Company Representative,
I am writing to you in connection with a problem with my headphones, which I have been using for less than a year. During operation, the connection point between the length regulator and the left ear was damaged.
Please inform us about the possibility of repairing this device or purchasing an appropriate spare part. I would like to avoid having to replace the headphones due to this minor malfunction.
I would appreciate your attention to this issue and prompt provision of information on possible solutions to the problem.