Hello Razer Support,
The firmware update for the OLED Control Hub on my Razer Kraken V4 Pro keeps failing. I have already tried all the troubleshooting methods available to me, but none have resolved the issue, and I still cannot complete the update.
The attached photo shows an error occurring at 50% progress. The firmware versions displayed in the updater are:
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Current OLED Control Hub version: 1.4.1-1.3.0
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Target version: 1.6.3-1.3.0
The error message, translated from Traditional Chinese, reads: “Something went wrong during the update. Would you like to retry?”
Since the troubleshooting I have attempted has not resolved the problem, could you please escalate this case to your technical team and provide further diagnostic or firmware recovery instructions?
If the issue cannot be resolved through further troubleshooting, please advise whether the device needs to be sent in for repair or replacement and explain the next steps.
Please let me know if you need any logs or additional information, along with instructions on how to collect them.
Thank you for your assistance.
